Community Engagement and Accountability Officer, Rooted in Trust
‎‎7 時間前


The Community Engagement and Accountability Officer will highlight the community's perspectives and COVID-19 rumors for health, humanitarian and civil society stakeholders.

The CEAO will also ensure that project staff are up to date with the latest developments in the humanitarian and health response.

In doing so, the CEAO will be an active participant in relevant coordination meetings. This position involves liaising with the local country team as well as global technical advisors located outside of the country.


Internews has a field office in Juba, South Sudan. Ultimately, this role will be based in Juba.

The ideal candidate will be based in our Juba, South Sudan office. However, this role may also work remotely when requested, in response to different circumstances or based on guidance from Internews South Sudan office.

Wherever possible, we work to try to find solutions for international hiring that work for both the company and the candidate.

This means that some of the particulars around the offer for a role will depend on several factors, and that the benefits and salary structure that apply to a position will ultimately be based upon the candidate's location and where the role is hired.


We are an organization of dynamic, mission-driven individuals who are passionate about our core values and about supporting positive change in the world.

We pride ourselves on our commitment to innovation and flexibility. We believe that diverse teams are strong teams and work to support an ethic of belonging, dignity, and justice for all people.

Our current team includes a mix of genders, parents and non-parents, and people of multiple races, nationalities, ages, sexual orientations, and socioeconomic backgrounds.

We are an EEO employer and encourage candidates of all races, genders, ages, orientations, ethnicities, and national origins to apply, and welcome those with alternative backgrounds and experiences.

DAY-TO-DAY TASKS will include :

  • Develop, maintain and establish excellent working relationships with a wide range of humanitarian responders (Civil Society, UN agencies, NGO partners, etc.
  • making them aware of the project and its objectives and finding potential collaboration;
  • In coordination with the Project Team, ensure that feedback gained from the project activities is made available to humanitarian organizations (, brief presentations at coordination meetings and other relevant forums), and government officials, as required;
  • Share with the rest of the Project Team the latest humanitarian updates to enable them to turn these into useful, actionable, accurate and engaging content that communities can relate to / understand;
  • Contribute to the production of products that present analysis of rumors and misinformation and sociological research activities to understand the behavioral drivers behind rumors;
  • Actively participate in relevant humanitarian coordination forums to identify critical information gaps in the information and engagement response to the pandemic;
  • Support the project lead to establish Bureau of Humanitarian Assistance - South Sudan-funded health and humanitarian partners group, establish mechanism and organize a regular meeting for sharing of information and products;
  • Organize events to bring together media and humanitarian actors to advocate for journalists' space in humanitarian and health responses;
  • Contribute to the discussions and developments of new guidelines, resources, rules and regulations as issued by governments and UN agencies to ensure the community's perspectives are taken into account, local media is included and supported, and the overall health and humanitarian response is accountable to the affected populations;
  • Become aware of agreed upon protocols regarding the health response and regulations, and stay up to date with the latest Knowledge, Attitude and Practices (KAP) surveys concerning the health crisis;
  • Identify funding and partnership opportunities;
  • Support gender mainstreaming of all aspects of the project;
  • Ensure all content produced within the project follows core humanitarian principles, often summarized but not limited to "Do No Harm"; and
  • In all duties, an understanding of and demonstrated commitment to upholding Internews' Core Values .

  • Degree in sociology, international relations, or a related field
  • Experience in Community Engagement, Communication with Communities (CwC) and Accountability to Affected Populations (AAP) projects, with a strong focus on ensuring feedback from the communities is taken into account within the humanitarian system
  • Extensive experience working in complex relief operations in challenging environments, preferably in humanitarian and / or health crisis contexts
  • A thorough understanding of the work of humanitarian and development agencies, including working within the UN cluster system
  • Proven interpersonal and networking skills to liaise authoritatively with figures from the aid and donor communities and host governments
  • Experience working with communities to gather their concerns and issues, turning these into engaging content
  • A self-starter and proactive problem solver who enjoys communication and collaboration in a multi-stakeholder environment
  • Fluency in written and spoken English. Fluency in Arabic or other local languages an advantage
  • Must be self-reliant, resourceful, a good problem-solver, good humored and flexible
  • Awareness of, and familiarity with, the issues and dynamics of the COVID-19 pandemic in South Sudan and / or other health crises in humanitarian contexts a strong asset, but not a requirement
  • Note : This position is posted in a High or Extreme Physical Risk location. Conditions in the field may include, but are not limited to, the following : compound living quarters, limited mobility outside of designated areas, limited in-country medical care or pharmacy, limited access to fresh fruits and vegetables, limited access to high-speed Internet, dress code requirements, unaccompanied posting, and required advanced safety and security training.

    If selected for an interview for this position, ensure you discuss the specifics of living and working in this unique operating environment and consider them at length during the recruitment process.


    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    "続ける" をクリックすると、私は neuvoo の同意を私のデータを処理し、私に電子メールのアラートを送信するには、neuvoo の プライバシーポリシー の詳細を与える。私の同意を撤回するか、いつでも退会することがあります。