Project Manager, Corporate - Group Quality Department
Tokyo, Japan
6 日前

Business Overview Rakuten Group’s mission is to contribute society by creating value through innovation and entrepreneurship.

We provide over 70 various services such as online shopping mall Rakuten Ichiba , online travel service Rakuten Travel , online banking service Rakuten Bank and others including pro-sports businesses and telecommunication businesses.

Department Overview Group Quality Department is directly lead by Group Executive Vice President, COO, and is working on improvement of Group Service Quality, to accelerate the growth of Rakuten Group businesses.

We are not only supporting decision making process of managements, but also executing measures for problem solving. We are facing various problems under the circumstance of expanding Rakuten Ecosystem, and the rapid evolution of internet industry.

We have a lot of opportunities to contribute to the group and the society. Group Quality Department is focusing on the quality improvement.

Position : Why We Hire As our business grow and diversify, we need to enhance and improve our service quality. We are looking for someone who will lead Rakuten to No.

1 quality company together. Position Details To achieve Service Quality Assurance and decrease user unsatisfied experience, we are looking for Manage and Operate Standardization and Quality improvement PJ across Rakuten group in Technology area as PM.

  • Current situation analyze (User survey, Incident, etc.) and Strategic planning. - Planning explanation to stakeholders and report.
  • Create and operation Quality Metrix. - Create, Operate and rollout Standard / Guideline. - Create scheme to prevent Incident across Group.
  • Analyze Net Promoter Scores to plan and execute service quality improvement project Mandatory Qualifications : - Problem solving skills and experience in business companies or consulting firm - Bird's-eye view, communication skill, logical thinking - To create changes in our group services, we need to have Strategic View x Problem-solving Thought x Execution Desired Qualifications : - Experience in Internet industry - Experiences of Service Planning - Experience to take & analyze NPS / Customer Satisfaction Survey.
  • Experience in consulting firm Languages : English (Overall - 4 - Fluent), Japanese (Speaking - 4 - Fluent)
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