Customer Success Manager, Data Science Platform Services - AIPD
Rakuten
Tokyo, Japan
2 日前

Rakuten has more than 250 million active users worldwide and provides some of the most popular Internet services in Japan today.

Terabytes of data are generated every day and once processed need to be available for services and business people. Department : We are looking for a Project Manager to join the Data Science Platform Services team at Rakuten.

DSPS enables Data Scientists and Analysts in various Rakuten Group services to build and deploy production-grade AI models.

You will join an international and cross-border team driving adoption, enablement and success of DSPS for Rakuten Group services while developing deep expertise of cutting-edge AI tools & technologies.

Position Why we hire Your mission will be to support the team, projects and services : Drive customer success for DSPS in a metrics-driven fashion Be the "Voice of the Customer" in the DSPS team Collaborate with product & engineering teams to drive enablement activities Co-own with Product Management, the adoption of platform capabilities by Rakuten group services Build strong relationships with stakeholders, gather their needs and present our latest features Improve trust and collaboration by reporting successes to businesses and higher managements Responsibilities : Project Management, scheduling and follow-up Stakeholder management of all the customer-facing activities Building strong relationships with clients, and support expansion within Rakuten Group KPI reporting and analysis Minimum Qualifications : More than 3 years experience in the whole development process of an application or a service such as planning, design, implementation and test Project Management skills (planning, scheduling, etc.

particularly with a customer facing experience Excellent communication skills (working with people with different backgrounds of business / technical, culture, nationality) Experience of analyzing business demands and structured communication of business needs Strong problem solving skills Understanding KPI, and experience of KPI driven service development Willingness to challenge new ideas, and support critical projects Business level Japanese Preferred Qualifications : Experience with project management tools (JIRA, GANTT, etc.

Experience in E-commerce and / or Big Data Like to work with data, and have experience in data-driven strategy Languages : English (Overall - 4 - Fluent)

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