Online Manager
Travelex
Japan Support Office, Tokyo , JPN
16 日前

Online Manager Japan

Travelex is the world’s largest foreign exchange specialist with over 1,100 Travelex stores across the globe, including a presence at the world’s major international airports.

We have over 8,000 employees in 30 countries and are continuing to expand. Our customers expect a great experience whether they choose to shop via our retail store, mobile app or online.

Attracting and keeping the best people by creating a great colleague experience helps us deliver a great experience to our customers.

We are looking for an action orientated, self-motivated and talented Online Manager with an entrepreneurial spirit. It will suit someone very hands-

on who thrives in an ambiguous environment playing multiple roles and who is high energy and ambitious.

Key accountabilities

  • Responsible for ensuring that quality traffic is driven to the website which converts and drives revenue.
  • Build, own and manage all marketing activities across acquisition (including Affiliate Networks, SEO, SEM), and retention.
  • Drive agency performance to support you marketing initiatives.
  • Cultivate, structure, and negotiate strategic relationships and distribution deals.
  • Regular site reporting and analysis of campaign performance.
  • Optimise and maintain the Japanese websites.
  • Be the champion for the Japan user experience.
  • Maintain a high level of customer insight including competitive analysis, consumer, travel, and industry trends and use this to create opportunities to engage with customers are the right time.
  • Own the end to end customer experience from placing an order to fulfilment.
  • Own online budget.
  • The ideal candidate will also have :

  • BA or equivalent minimum
  • A minimum of 3 years’ experience gained at a leading digital business or agency
  • Previous experience in managing websites, SEO, SEM strategy and execution
  • Extremely strong analytical skills and ROI-performance orientation.
  • Outstanding strategic thinker and with the ability to provide leadership in building the marketing engine for online growth.
  • Excellent attention to detail and ability to juggle multiple projects in a fast-paced environment.
  • Demonstrated ability to influence and effectively communicate internally and externally, as well as with remote international teams.
  • Strong commercial acumen and the ability to proactively identify and balance risk / reward
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