Associate Network Administrator
General Dynamics
Yokosuka, JPN
‎‎23 時間前

Job Description

GDIT is currently hiring for Network Administrator Associate. He / She receives calls from statewide customer user base at centralized help desk and NSOC (network and security operations center).

  • Open Remedy trouble ticket and process ticket following work instructions. Perform initial troubleshooting and triage tickets;
  • including remote access of datacenter servers; network routers; etc. Review and update Remedy tickets with latest status and track to closure of ticket.

    Monitor alarm systems and escalate to network engineers and other subject matter experts as directed in work instructions.

  • Coordinate with partners; engineering staff; manufacturers; and customers to communicate incident status and direct dispatch and logistics of technicians;
  • spares; and replacement equipment.

    Responsible for the analysis; administration and support of voice; video; and / or data communications networks.

  • Analyzes; administers and maintains voice; video; and / or data communications networks.
  • Manages the usage and performance of voice; video and / or data communications networks.
  • Maintains network security and ensures compliance with security policies and procedures.
  • Evaluates hardware and software; including peripheral; output; and related equipment.
  • Participates in the development and implementation of network-related procedures and standards.
  • Participates in and may lead aspects of major network installations and upgrades.
  • Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance.
  • Develops and implements testing strategies and document results.
  • Provides advice and training to end-users.
  • Troubleshoots and resolves complex problems.
  • Maintains current knowledge of relevant hardware and software applications as assigned.
  • Participates in special projects as required.
  • Manages the functionality and efficiency of a group of computers running on one or more operating systems.
  • Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.
  • Unix and Windows Hardware support.
  • Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
  • Installs, configures, and upgrades computer hardware and software.
  • Provides end-user software troubleshooting and support.
  • Coordinates development of deliverables and products.
  • Provides troubleshooting and support.
  • Participates in the administration of e-mail systems.
  • Coordinates development of deliverables and products.
  • Must be able to track but not limited to, project studies, plans, action items.
  • Maintains current knowledge of relevant technologies as assigned.
  • Additional description :

  • Notify leadership when Mission Critical / Mission Essential tickets are assigned, and ensure the tickets are being worked within the PRS timeline.
  • Ensure tickets are resolved or escalated within MC- 1 hour resolution, ME 6 hour resolution and MS 72 hour resolution timelines.
  • Ensure ticket accuracy and completeness following the Incident Management guidelines.
  • Update tickets per the requirement set forth in the Incident Management and Service Fulfilment process.
  • Ensure IM tickets are addressed with the timelines set forth on the program.
  • Maintain Tier2 access for all EMIS networks to ensure you can work any Enterprise EMIS tickets.
  • Create and review KM articles yearly.
  • Participates in special projects as required.
  • Education

  • BA / BS in a related technical discipline, or the equivalent combination of education, technical certifications, training, or work experience.
  • Qualifications

  • 1+ years of directly related experience in help desk operations and network administration and support.
  • Prefer experience with VoIP telephony.
  • Prefer experience with alarm and network monitoring using SolarWinds Orion or equivalent network management system
  • Prefer experience with Remedy trouble ticketing system or equivalent.
  • Experience with network security / information assurance a plus.
  • Public Trust will be required to be considered for this position.
  • For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector.

    Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide.

    GDIT is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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