Position overview We at EC Incubation Development Department (ECID) are responsible for the following small to mid-sized EC services.
Rakuma (flea market app) Rakuten Pay Online Rakuten Hometown tax service Rakuten Car (Secondhand car sales, auction, inspection booking etc.
J.LEAGUE Online Store (sales of football club goods, fan club entry) Buyback / Rental service Etc. (In addition, we will also launch new businesses that utilize the Rakuten ecosystem) We are looking for manager or leader candidates who want to be involved in the growth of these services while playing a role in enriching society and acquiring new revenue sources for the Rakuten Group.
Characteristics of our department Various teams developing the above diverse services are responsible for the planning, development, operation and maintenance of the services with a sense of responsibility and ownership.
We put our users first and are highly conscious of development productivity to provide value and to keep the system running stably.
In addition, because the types and scale of these services are different, they tend to be vertically segmented, making it difficult to generate cooperation between individual teams.
So, We try to break through this situation and share experiences, knowledge, information, and skills brought from the development of different services with each other.
As an example, the following events are held in the department. Committee activities that bring together people with an interest in the same topic, such as new technologies.
Department internal Lightning Talk to share knowledge and experiences gained in daily work and learning. A quarterly meetup event to present our achievements to each other.
Manager workshops to discuss common issues related to management work. The Personality We Seek ECID has a history of starting up and accepting many services and is gradually becoming a larger and larger organization.
In order to keep the quality and productivity of development in the expanding organization, individual members and teams needed to be empowered and self-managed.
Then "servant leadership" became essential for our management culture. We value such management as showing the goals we should aim for, supporting the teams and members who will achieve them, drawing out their strengths, and walking together.
If you can sympathize with the idea that the manager is not a great person but one of the roles in a team, who is more pleased with the growth of the team and members than your own interests, we will grow together with this organization.
It also requires flexible communication not only with subordinates, but also with superiors and other stakeholders with whom you collaborate to understand each other's goals, even when there are sometimes conflicting interests, and to align in the best direction.
In your own career development, we expect you to stay out of the box of past successes and to constantly update your skills and management by learning and keeping to have inputs from external.
Post-employment images First, you will join a team in your area of expertise and gain experience in service development and operations.
There are many things that are unique to Rakuten that you may not get used to at first, but don't worry, your manager and team will support you in this process.
As you gain experience in the field, you will gradually broaden your scope of work and progress to a manager position to lead the team and services.
Roles / Responsibilities (after being manager) Lead teams by showing the direction we are going, and remove obstacles and support to help them get there.
Manage people, assets, and money and conduct the hiring and procurement to maximize team results. Support the team's development quality and processes through review and approval processes when they are below expected level.
Sometimes you use your engineering or producing experience to help projects’ success, improve the development process and etc.
Understand your team members, make them aware through feedback, hold them accountable and delegate to them, and develop them through goal setting and evaluation.
Communicate your boss's instructions to your subordinates in your own words and report the status of your subordinates transparently to your boss.
Minimum Qualifications Experience as either a tech lead / product manager / project manager in development and operations of web services.
Practical experience with Agile / Scrum processes. Business-level Japanese and English communication. Experience as a development team leader / manager.
Curiosity and understanding of technology trends such as k8s, CI / CD, Public Cloud and etc. Communication skills to have constructive discussions with superiors / colleagues / stakeholders to understand each other and to reconcile solutions that respect the goals of both parties when face with problems or challenges.
Preferred Qualifications Knowledge of management accounting / financial accounting. Knowledge of web analytics / marketing.
Experience in talent management, recruitment, and evaluation of diverse cultures / nationalities. Languages : English (Overall - 2 - Intermediate), Japanese (Overall - 3 - Advanced)