Carlson Wagonlit Travel SatoTravel (CWTSatoTravel) is seeking an experienced and talented Travel Experience Counselor II.
As a Travel Experience Counselor II, your mission will be to Deliver the Perfect Trip in order to sustain optimum results for our clients and for CWTSatoTravel.
Creates domestic reservations for clients to include air, hotel, rail, and ground transportation.
May create single destination international itineraries to major international destinations.
Advises clients of international travel requirements such as visas, passports, immunizations, etc.
Supports one or more accounts.
Solves typical travel related problems consistently.
Operates within detailed procedures under minimal supervision.
Interacts with traveler or travel arranger, and provides 1st level of support for customer service and technical issues.
Utilizes CWT preferred vendors to maximize profit, and ensures compliance with the clients’ travel policy utilizing available resources, including but not limited to online resources, to ensure compliance with clients’ travel policy.
Adheres to CWT standards in delivering customer service including telephone / email etiquette, and follows prescribed customer service escalation procedures.
Follows company procedures, guidelines and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work, and attendance.
Attends staff and training meetings for ongoing updates in the travel industry and office procedures.
Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
Performs other duties as assigned.
Provides consultative customer support services to clients via multiple channels
Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts
Sells products that are of commercial value to CWT and contribute to CWT’s profitability; sells add on attachments (hotel, other);
upsells targeted areas of travel
Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation.
Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares
Escalates more complex problems to more experienced staff
Assignments include both routine and non-routine work
Government travel reservation experience a plus.
Ability to meet and maintain required performance standards
Excellent customer service skill required
As part of our hiring process, we conduct background checks on potential new hires. Authorization to work in Japan Additionally, you will be subject to government background investigation including a credit check and criminal history review.
The shift will be full time from Mon - Friday 7 : 30 am to 16 : 30 pm