Customer Success Manager
AppsFlyer
Tokyo
2 日前

Here at AppsFlyer, it’s all about the people, each and everyone of us has our own speciality, a unique flavor that we bring to the table.

  • We are all driven individuals whose interests are just as diverse as we are. You could say we’re #PeopleObsessed. When we say obsession, we mean we will do everything to make you feel those AF vibes;
  • whether it’s company breakfasts, happy hours and parties, our connection to each other is always a core focus.

    Who we are?

    AppsFlyer has emerged as the mobile measurement industry standard because it empowers advertisers with unbiased and transparent attribution analytics.

    Most importantly, we value the integrity of maintaining our clients’ data private and secure, which has earned the trust of more than 5000+ network and analytics partners who have integrated with us.

    This vision has attracted the best and brightest to AppsFlyer. The product’s growth is spurred by the dynamic team-player environment we cultivate, which fosters growth and the never-ending learning process.

    We believe that this atmosphere is a catalyst for innovation and experimentation, ultimately leading to developing the best analytics platform possible.

    Understanding that the mobile advertising industry is in its infancy, each team member comes to the office with a can-do attitude and an unparalleled sense of adventure.

    They are filled with excitement over their ground-breaking work at AppsFlyer.

    As a member of our Customer Success team you will have a major impact on our future success by being AppsFlyer’s eyes and ears with the clients.

    Be ahead of the curve by sharing new product releases or content relevant to their business. Listen to their feedback to help the Product and R&D team innovate new features.

    Ultimately, you’re there to ensure that our customers are more successful.

    What you do :

  • Opportunity to work directly with our customers and manage customers accounts end to end : technical, business, support, and product
  • Handle new feature releases
  • Provide customer feedback internally
  • Provide customer training and webinars
  • Upsell existing customers
  • Introduce new features
  • Who you are :

  • Ideally 3-4+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role
  • Product management sense / familiarity
  • Impressive verbal and written communication skills
  • 1 year mobile (iOS, Android) advertising experience and ideally over 2 year web marketing and digital advertising experience
  • Ability to create structure in ambiguous situations and design effective processes
  • Proficiency in some technical areas is preferred such as CRM, databases, data integration processes, Salesforce.com
  • Business Level Proficient in written and verbal Japanese and English language
  • Based in Japan
  • Bonus Points

    User Acquisition and / or Ad Network experience a major plus)

  • Being introduced by an AppsFlyer team member
  • Gaming experience
  • Putting our clients first means never placing ourselves in a position of conflict of interest with them. - Oren Kaniel, CEO

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