Sr Tech Support Engineer
ServiceNow
Tokyo, jp
5 日前

What you get to do in this role :

Must be already authorized to work in Japan, and fluent in Japanese language.

Manage and resolve challenging issues for ServiceNow partners and customers.

  • Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform.
  • Gain an understanding of the ServiceNow platform and all core functionality.
  • Analyze data with a view to isolate the potential cause of the issue.
  • Involve others to accomplish personal and group goals.
  • Qualifications

    To be successful in this role you have :

  • 4+ years Technical Support experience
  • Ability to troubleshoot difficult technical issues with ease and complexity
  • Ability to read basic Java / JavaScript code
  • Ability to explain solutions to complex technical problems
  • Personal commitment to quality and customer service
  • FD21

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