What you get to do in this role :
Must be already authorized to work in Japan, and fluent in Japanese language.
Manage and resolve challenging issues for ServiceNow partners and customers.
Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform.
Gain an understanding of the ServiceNow platform and all core functionality.
Analyze data with a view to isolate the potential cause of the issue.
Involve others to accomplish personal and group goals.
Qualifications
To be successful in this role you have :
4+ years Technical Support experience
Ability to troubleshoot difficult technical issues with ease and complexity
Ability to read basic Java / JavaScript code
Ability to explain solutions to complex technical problems
Personal commitment to quality and customer service
FD21
