Sr Manager, Customer Interface(管理職)のご経験者をお探しです。
Human Associates Holdings
名古屋 日本
3 日前

求人番号41209 業種家電 機器装置 通信 職種分類制御設計 ポジションSr Manager Customer Interface 仕事内容 Position Summary

The Customer Interface Engineering Manager will be responsible for interfacing between the Japan OEMs and company on Program / Systems and priority issues in company.

In this role you will be responsible for interpreting and conveying the customer’s needs and requirements to company's global team and vice versa.

A key goal is to achieve flawless launches for every program and ensure alignment of requirements and goals between the customer and company.

Supervisory Responsibilities

This position has reports including customer interface SW Requirement analysis engineers and Satelite / Resident engineers Validation Engineering.

Job Responsibilities

Manage customer interface engineering team in Japan including personnel development and escalation support.

Lead customer interface and customer communication strategy in Japan US / MX and EU on key Engineering / Program / Quality related subjects.

Work with customer engineering management team to execute communication strategy and drive completion of customer / internal deliverables

Interpret and / or negotiate customer requirements for core engineering

Ensure traceability between customer requirements and test cases.

Lead change management and negotiation for customer change requests.

Detailed HW and SW DRBFM reviews with the customer’s engineers.

Support initial investigations for field and development issues at customers’ sites.

Identify and facilitate country-specific certification and meeting of regulations.

Facilitate customer drawing submission process including maintenance of notes standards and labels.

Ensure adherence to engineering best practices / processes and facilitate creation of new best practices as appropriate

Manage / coordinate customer communication with Japan OEMs and build a good relationship with them.

Coordinate communications between core engineering global team and Japan OEMs.

Recommend continuous improvements development process. Complete other related duties as assigned by the supervisor. 応募条件 Basic Qualifications

Bachelors in Engineering

5+ years related electronics experience

5+ years management experience prefered

5+ years in automotive engineering

5+ years experience in direct interfacing role with TOYOTA and / or other Japanese OEMs

Proficient in Japanese language

Able to communicate in English (spoken and written)

Proven and effective communication analytical judgment

initiative and execution skills.

Preferred Qualifications

Expertise in driving complex problem investigations cost reduction projects and program deliverables

Analytical thinking

Drive for Results Team Player Change Orientation Customer Focus Self Awareness

Experience with managing distributed development teams is preferred

必要スキル マネジメント経験


年収 1000万 1300万 雇用形態正社員 勤務地名古屋 勤務時間8 30 17 30 休憩 12 00 実働8時間 フレックスタイム勤務制度あり 福利厚生 健康保険 協会けんぽ 厚生年金保険 雇用保険 労災保険 退職金制度 確定拠出年金 各種保険加入 長期障害所得補償保険 総合福祉団体定期保険 自社製品社員割引 社内イベント クリスマスパーティーなど オフィスの環境に応じてマイカー通勤可 (要会社承認) 休日休暇 完全週休2日制 土曜日 日曜日 GW連休 夏季連休 年末年始連休 各種特別休暇 傷病 慶弔等

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