Location : Japan (Tokyo or Remote)
Job Responsibilities and Tasks :
Troubleshooting, answering questions, technical discussion with pre-sales and post-sales customers via phone / web / email.
Work with the Engineering team for defect reports, troubleshooting, and feature requests.
Become an expert on the Cloudian HyperStore storage system that is a high-performance, distributed storage system deployed on Linux.
Manage communications / expectations to customers at all levels to maintain good relationships with contacts at customers and partners.
Customers are cloud service providers (data centers and ISPs), system integrator / reseller partners, and enterprise customers.
Mentor other junior members, an opportunity to lead ad-hoc projects.
Occasional off-hours, weekend work, and on-call duty.
Occasional travel to customer sites and Cloudian offices.
Required Knowledge, Skills, and Experience :
5+ years or the equivalent of technical support experiences with demonstrable skills in troubleshooting technical issues in complex software systems.
We need more than just information passing between the customer and the Engineering team.
High degree of analytical and problem-solving skills.
Customer-oriented attitude, strong customer-facing skills.
Proficiency in Linux, networking, and scripting (e.g. bash, perl, python).
Adoptable team player in a versatile environment.
Ability to work with minimum supervision.
English (must) - professional level oral / written communication.
Other preferred languages - Japanese (conversational level oral / written communication)
Desired Knowledge, Skills, and Experience :
Experience on S3 API and commands
Distributed systems, NoSQL DB, storage systems knowledge
Experience on cloud environments (AWS, GCE, Azure) or platforms (OpenStack, CloudStack, etc.)
Experience in HW and firmware support
DevOps experiences with Kubernetes, Ansible, etc
Experience on Splunk or any other analytic tool
Cloudian, Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
PLEASE NOTE : We are a Federal contractor, and as such must adhere to the Federal regulations regarding COVID-19 vaccination.
If you are based in the United States, you must provide your proof of COVID-19 vaccination within 3 business days of your start date.