TransPerfect Is More Than Just a Job
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 90+ offices has its own individual identity, and each also has its own unique rewards.
Locations : INTL-Tokyo
We are seeking an energetic individual to work full-time in Asia as a Helpdesk Support Specialist. This is an experienced professional position for someone with 3+ years of experience with a chance to be exposed to an enterprise computing environment.
The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.
Position responsibilities :
Providing exceptional IT Services to TransPerfect employees
Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)
Responding to support requests on a daily basis
Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users
Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
Essential skills and experience required :
Fluent in Japanese and English
Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 Pro, Windows 8.1 Pro, Windows 10 Pro)
Knowledge of Mac OS X
Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
Knowledge of basic networking and connectivity DHCP, DNS, Cabling, etc.
Knowledge of Virus and Spyware removal techniques
Ability to quickly diagnose and fix problems
Ability to open a computer and replace defective components
Ability to operate in a dynamic, fast-paced environment
Ability to work in a team-oriented, collaborative environment
Exceptional written, oral and interpersonal communication skills
Exceptional customer service orientation
Must be detail oriented
Valued but not required skills and experience :
Working knowledge of a past Helpdesk / Support Ticketing system
Experience with Microsoft Active Directory