Helpdesk Support Specialist
TransPerfect
Tokyo, Japan
2 日前

TransPerfect Is More Than Just a Job

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 90+ offices has its own individual identity, and each also has its own unique rewards.

Locations : INTL-Tokyo

Summary :

We are seeking an energetic individual to work full-time in Asia as a Helpdesk Support Specialist. This is an experienced professional position for someone with 3+ years of experience with a chance to be exposed to an enterprise computing environment.

The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

Position responsibilities :

  • Providing exceptional IT Services to TransPerfect employees
  • Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)
  • Responding to support requests on a daily basis
  • Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users
  • Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
  • Essential skills and experience required :

  • Fluent in Japanese and English
  • Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 Pro, Windows 8.1 Pro, Windows 10 Pro)
  • Knowledge of Mac OS X
  • Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
  • Knowledge of basic networking and connectivity DHCP, DNS, Cabling, etc.
  • Knowledge of Virus and Spyware removal techniques
  • Ability to quickly diagnose and fix problems
  • Ability to open a computer and replace defective components
  • Ability to operate in a dynamic, fast-paced environment
  • Ability to work in a team-oriented, collaborative environment
  • Exceptional written, oral and interpersonal communication skills
  • Exceptional customer service orientation
  • Must be detail oriented
  • Valued but not required skills and experience :

  • Working knowledge of a past Helpdesk / Support Ticketing system
  • Experience with Microsoft Active Directory
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