Senior Manager, Customer Quality
HARMAN International
Nagoya, Aichi
1 日前

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA.

When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

About the Role :

  • Reporting to the Customer Quality Director for Toyota, the Toyota Customer Senior Quality Manager is responsible for managing and leading the customer quality function in Japan supporting our automotive business with Toyota Motor Corporation.
  • It is a key interface role leading a team of customer quality interface engineers responsible servicing and supporting multiple functions inside TMC, as well as supportly vehicle assembly plants in Japan.
  • The role requires interaction with engineering and management level with TMC.

  • The role requires driving continued improvement in quality performance to meet customer targets and satisfaction, working closely with HARMAN cross functional teams located locally and globally - through from all phase of the product lifecycle;
  • from pre-preproduction, launch, serial production (0-Km) and field quality.

    Your Team :

  • Will overseas a team 5 direct reports and contracted resourses at current staffing levels.
  • What You Will Do :

  • Maintain an expert knowledge level of Toyota’s quality requirements and ensure these requirements are understood, clearly communicated and are met by HARMAN, including fulfillment and compliance to Toyota’s Supplier Assurance Manual (SQAM).
  • Maintain an excellent overall knowledge of HARMAN processes, products, and business / quality management systems, including the use of enterprise tools such as Siemens Quality : Connect.
  • Be an effective, positive, proactive leader seeking opportunity to drive HARMAN performance level to target and benchmark levels, working very effectively with TMC and internal teams.
  • Be the customer voice and advocate’ inside HARMAN for quality. Ensure Harman quality plans and strategies are aligned with customer requirements to ensure correct focus and activities.
  • Work with global teams to prepare annual quality improvement plans and review progress periodically with Toyota. Ensure timely preparation of Harman’s monthly warranty report to TMC.
  • Meet with TMC representatives on a monthly regularly to review our quality performance status, actions to irreversibly close issues, and obtain customer feedback.
  • Support the permanent resolution of quality issues through effective disciplined problem solving approaches using quality tools & data analytics, as well as mentoring and guiding teams.
  • Identify, prioritize and track key issues in an effective and timely manner engaging needed support. Arrange video-conference and telephone conference meetings as necessary
  • Ensure team follow-up within HARMAN on units returned for analysis and work with cross-functional teams on corrective and preventive actions, keeping expected turn around times’
  • Closely monitor cost of quality (COQ) through urgent issue resolution and management of any sorting actions implemented at Toyota sites in Japan, and other cost driving elements.
  • For new program launches (full model change) ensure EDER program is set-up. Ensure team detects, resolves and closes initial claims with speed and urgency (Act as Japan EDER leader).
  • Ensure improvements to prevent defects are reflected in company products, processes and control systems. Support Yokoten / RP activity of key quality issues across Harman globally.
  • Support customer audits of the company's quality systems and processes, and participate in self-audits to identify opportunities for quality improvement.
  • Pursue resolution of issues related to parts returned with No Trouble Found (NTF), using several avenues of information gathering to identify causes of customer dissatisfaction.
  • Also investigate and work with customer to achieve trim issues. (Ex. Identification and reporting of vehicle rattle noises Buzz Squeak Rattle etc.
  • found during CV and 1A vehicle evaluations)

  • Maintain system for control of the Japan quality team equipment assets. Maintain bench equipment in proper condition. Identify equipment needs to improve diagnostic capability.
  • Support preparation of annual budget and with team covering element expenses such as Staffing Levels, Travel Expense, Equipment Capital Expenditures and External Services.
  • Provide coaching and mentoring to team based on experience on regular on-going basis. Perform annual quality reviews with team on annual basis rating.
  • Identify training and development needs for team

  • Provide management oversight to other JOEM business (2 Wheelers Honda and Yamaha).
  • Be an consultative source of expert quality voice other Automotive Strategic Business Units (SBU)
  • Other necessary tasks as assigned by the Toyota Customer Quality Director
  • What You Need :

  • Education : Bachelor’s Degree in Electronics (preferable), Electrical Engineering or Mechanical Engineering
  • Experience : A minimum of 15 years of related work experience preferably working in audio, automotive or electronics industries with progressive responsibilities to management level.
  • Direct experience in quality is required, preferable working with Toyota, or other JOEMs.

    Excellent interpersonal skills and a positive attitude. Strong communication and presentation skills. Highly organized in a fast-paced work environment.

    Experience in working in a demanding cross cultural international working environment is required. Must have strong team, motivational and influential skills.

    Self-confident and knowledgeable, see big picture with strong strategic and tactical decision making skills.Excellent judgment / common sense, integrity and ethics Have mindset based on critical thinking / logical thinking to find root cause of issues and take initiative, and work independently to consider and implement solutions working well.

    Be a co-operative, collaborative team player.

  • Language Skills : Business proficiency level to communicate comfortably and effectively in both spoken and written Japanese and English is required
  • Driver’s License : Japanese driver’s license, and can handle driving of one way around 2 hours without hindrance
  • Other : Good PC skills using MS Office, team are required. Domestic travel and occasional international business travel is required
  • What is Nice to Have :

  • Certifications : Certified quality engineering. Know how in electronic diagnostics is highly desirable, as well as experience with working with suppliers for both electronic and mechanical parts.
  • Certifications in other areas such as project management are advantageous.

    What Makes You Eligible :

  • Be willing to travel up to 25%, domestically and periodic international travel (mainly to US, Mexico and China)
  • Be willing to work in an office in Nagoya
  • Clean driving license. This position requires the use of a use of a HARMAN or customer-owned vehicle. As such, any offer of employment will be depend upon having a clean driving record, which will be evaluated and determined in HARMAN’s sole discretion
  • What We Offer

  • We offer an authentic diverse, equal, and inclusive work environment that fosters and encourages professional and personal development in a truly global organization.
  • You will work on products and services that touch people’s lives and will change the industrial standards, being a part of the transformations in our industry.
  • Our work environments are fast paced, challenging, empowering, collaborative, flexible and exciting.
  • We offer our own HARMAN University with regular updates on the new technologies and trends by utilizing various sessions organized by Self Learning and Development Trainings to help grow and advance talent.
  • We offer competitive compensation / benefit programs and recognition programs.
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