Ad Operations Associate (Japan)
Twitter
Tokyo
‎‎15 時間前

The Position

Twitter’s Ad Operations team serves as the primary support structure for advertisers and the global sales organization. As Twitter Ads grows in markets around the world, we are expanding our team to ensure continued delivery of world-class support operations.

As an Ad Operations Associate, you will manage multiple complex projects aiming at improving Sales & Ad Ops efficiency, while demonstrating impact and improving internal processes when possible.

The scale and scope of these initiatives will be such that success delivers measurable increases in top-level team KPI’s and / or Twitter’s business metrics.

Achieving this will require innovative thinking, top notch project management, risk taking, crisp communication, independent prioritization and effective cross functional coordination.

You will resolve the most complex questions and provide knowledgeable troubleshooting for an array of product issues related to policy, account setup, campaign performance and more.

You will provide scaled support for the Global business as well as facilitate high touch assistance and issue resolution for Sellers in your region.

You will set the bar for product knowledge, instincts and expertise across the team and serve as a formal and informal manager and / or mentor to other team members.

You are passionate about technology and have a demonstrated ability to learn quickly and work effectively in fast-paced, rapidly changing environments.

You are detail-oriented and capable of quickly learning and applying technical concepts. You exhibit a proactive, can-do spirit and approach your work with vigor and determination.

Responsibilities

Manage strategic projects aiming at improving Sales or Ad Operations efficiency in collaboration with cross-functional teams

Understand the direct relationship between support efficacy and business performance; identify and drive new solutions to optimize

Manage relationships with key stakeholders - often including Senior Managers - across Twitter’s Global Revenue Organization

Resolve complex product issues and guide / support your colleagues in doing the same

Identify issues related to product, policy or global process that are affecting the business; work collaboratively with cross functional teams around the world to resolve

Monitor patterns and proactively surface proposals to improve quality, productivity and efficiency

Collect, analyze and / or communicate product issues and feedback for the product management and engineering teams

Directly apply data on team and individual support quality and productivity to guide day to day execution and inform process innovation

Act as a mentor & role model for the onsite team and a POC for escalations on the ground

Qualifications

You have at least 5 years of professional experience, with 2 or more in online / user / ad operations

Experience in project management and or improving operational processes, proactive mindset

Able to handle urgent escalations coming from stakeholders in a professional & efficient manner

Great communication skills & attention to detail, able to quickly become a trusted partner for cross-functional teams

Demonstrated ability to work cross-functionally and maintain healthy relationships with stakeholders

Experience analyzing process flows and devising improvement strategies

Intensely curious about Internet technology, advertising and analytics

Demonstrated ability to effectively work with, guide and / or mentor others

Experience working in a customer / client-facing environment (preferred)

Experience with online advertising, analytics and social media (preferred)

Proficiency in Mandarin and / or Japanese (optional) to work with both internal and external stakeholders

Company Description

Twitter is what’s happening and what people are talking about right now. For us, life's not about a job, it's about purpose.

We believe real change starts with conversation. Here, your voice matters. Come as you are and together we'll do what's right (not what's easy) to serve the public conversation.

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