Consultant, Managed Services
Sprinklr
Tokyo
3 日前

As the world moves even more online due to the coronavirus pandemic, customers are connected and empowered like never before.

Customers want an immediate, personalized and consistent experience, no matter which channel they choose to engage with a brand.

Sprinklr helps brands meet the demands of today’s customers by providing them with the insights they need to make every interaction matter.

Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises with 1,900 employees helping the world’s most valuable enterprises make their customers happier.

Managed Service Consultantは Sprinklr製品のお客様の成功要因を発見し実現する責任を担います グローバルのベストプラクティスをベースに お客様のビジネスニーズに合わせたSprinklrプラットフォームのコンフィギュレーションに携わります Managed Serviceのデリバリーを通じてコンサルタントは社内の各チーム Success Managerや営業 Implementation Sonsultant プロダクトサポートなどと協業し お客様の成功を確実なものにします

Managed Service Consultants are responsible for discovering and realising ongoing success criteria for Sprinklr clients.

MS consultant will work on delivering the Sprinklr platform configuration to fit client's business needs based on the global best practices.

During the MS delivery, consultant will work closely with internal team, including Success Manager, Sales and Enablement consultant and the product support to ensure the client's success.

What Are Your Responsibilities

  • Manage and optimize configuration of onboarded Sprinklr clients, to ensure their continued success with the Sprinklr platform
  • Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled
  • Maintain platform relevancy according to changes business needs
  • Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality
  • Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements
  • Ensure that every client derives the most value possible from the Sprinklr platform
  • Assist the Sales and Success teams in providing insight to client health, and working to win new business and / or grow existing accounts
  • Support our Services leaders to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration
  • Embody The Sprinklr Way and become an ambassador of Sprinklr
  • What does success look like :

  • Contributing to our 90% retention goal by delivering continuous product expertise support and use cases
  • Securing a minimum of 7.5 out of 10 CHI score per customer
  • Achieving a 70% adoption rate by each end of quarter
  • Desired Skills and Experience

  • 3-5 years of experience in enterprise software, digital, or social account management or implementation
  • Experience using or configuring Social Media Management and / or Content Management tools and software is preferred
  • Fluency in social media platforms and direct experience working with or for social media management software
  • Strong Japanese written and verbal communication skills and presentation skills
  • Ability to work independently and as a team
  • Experience working under several assignments simultaneously
  • Tracking against hard or soft KPIs for performance measurement
  • Excellent skill with Microsoft Word, Excel, PowerPoint
  • Native Japanese Speaker, Business level English
  • 4-year college degree
  • Why you'll love Sprinklr : We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter.

    At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. We offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

    We focus on our mission : We founded Sprinklr with one mission : to enable every organization on the planet to make their customers happier.

    We believe in our product : Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world.

    At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

    For the fifth consecutive year, Sprinklr has been named to the Forbes Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.

    We were also named a 2020 Gartner Peer Insights Customers’ Choice for Social Marketing Management. And in 2019, Sprinklr was the only leader in the Forrester Research, Inc.

    report, The Forrester Wave™ : Social Suites.

    We invest in our people : At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best.

    For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with Audible for Business, Linkedin Learning, and more.

    The Sprinklr Way

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