Position Name : IT Help Desk ResourcesResponsibilities : Diagnose and resolve hardware and software issues in conjunction with client global support team (Shanghai team) Perform installation, configuration and deployment of operating systems and standard software for laptops and desktop computers Able to perform basic Audio / Video related troubleshooting (VoIP, Skype for Business, Microsoft Teams, meeting room equipment’s) Provide Audio & Video (AV) support for office meetings and conferences, activities include establishing Video Conference sessions, dialing into Audio Conference and troubleshooting AV related issues.
Verify and / or troubleshoot any computer building issue using the SOE / build image provided. Assist in the assessment and evaluation of recommended computer model(s).
Assess and update endpoint devices with antivirus files and also to handle security incidents such as malware and virus attacks - by isolating the computer and to cleanse base on guidance from Vendor IT Security team.
Preventive Maintenance to cover the computer endpoints, rebuilding each computers once a year to keep it up-to-date in terms of configuration, software and updates, and to keep performance at agreed levelsProvide on-site support including monitoring of IT Infrastructure equipment in server / hub room.
Provide on-site support and co-ordination with IT vendors and service Providers Perform regular (or daily) checks on IT Infrastructure to ensure availability and performance.
Conduct Preventive Maintenance on IT Equipment to lessen the likelihood of breakdown or enhance performance.Maintain IT asset (hardware and software) inventory through active tracking, physical verification and asset tagging.
Secure de-commissioning of obsolete IT Equipment and their disposal as per Customer policies and regulatory requirementsQualification : 4+ years of experience in End-User Environment providing Deskside IT support, Audio / Video services, relevant experience in desk side support role for VVIP clients which will be the "handy" man for all IT needs across all technologies Demonstrated experience and knowledge across all facets of End-user computing, Audio / Video, Cyber / IT Security, and infrastructure (e.
g., o365 cloud environments, IT equipment room operations) Preferred at least MCSE, CCNA & ITIL certificationStrong customer service focus and experience working with both end-users and senior leadership Excellent written and verbal communication Highly optimistic, energetic Lead / engineer with command in English.
Exhibit higher standards of client focus, go-to person, team player able to work with global L2 / L3 teams, vendors, and service providers.
About CompanyThis company has been certified as the best employer in 2020 by the Top Employers Institute which recognizes outstanding employers.
A global leader in consulting, technology, outsourcing, and next-generation services. With approximately 180,000 employees worldwide, the company helps clients in more than 50 countries stay ahead of the competition.
Through the co-creation of innovative solutions, they help companies transform and thrive in an ever-changing world. Measures against passive smoking No smoking indoors allowedDesignated smoking area.
Skillset Required : Japanese2, Mandarin, IT support, MCSE, CCNA , ITIL , IT Infrastructure