Channel Operations Specialist - Tokyohere
Cisco Meraki
6 日前

With the acquisition of Meraki, Cisco created the fastest growing group within the company. Quickly becoming known as the most successful acquisition in Cisco’s history, Cisco Meraki is crushing it’s sales targets and continuing to win new logos in the commercial and enterprise markets.

We are seeking an Operations specialist to enable and manage our partner operations in Japan. This individual must be able to hit the ground running, embrace change, and find excitement in working at the forefront of Cisco Meraki’s international expansion.

You will be Meraki’s first Operations employee in Japan!

As our new specialist, you will onboard and train a variety of new partner accounts, as well as working cross functionally within Meraki to support existing relationships and manage new process to improve product orderability.

This role will also need to be familiar with operational processes pertaining to Meraki’s ability to fulfill customer orders in Japan, including but not limited to the import and export of product.

This role is perfect for someone who enjoys learning something new every day and solving complex problems to make an impact in a fast-growing organization.

Responsibilities :

  • Manage onboarding of new distributors including executive engagement and operational enablement through to systems set-up and logistics
  • Become an expert on operation and fulfillment processes and serve as a go-to resource for internal and external constituencies on a day to day basis
  • Be a point of contact for customs officials should questions about import and export arise
  • Collaborate with regional distribution account managers to review distributor performance and identify areas of growth and improvement
  • Identify gaps, and create process improvements to increase efficiency of regional ordering and fulfillment
  • Communicate and cooperate with teams across international time zones
  • Other duties as assigned
  • Qualifications :

  • 3-5 years of experience in an operational or customer service capacity
  • JLPT N1 or Japanese fluency equivalent, English fluency required
  • Excellent communication, presentation, and analytical skills
  • Proficiency in Excel and PowerPoint tools
  • Familiarity working with cross functional teams in a fast paced environment
  • High degree of motivation, autonomy in work, and organizational skills required
  • Ability to manage and deliver on multiple and competing projects
  • Proven problem solving skills with an emphasis on execution
  • Energetic, personable, and comfortable working with just about anybody
  • Knowledge of Cisco quoting and ordering tools
  • Logistical experience with Japanese customs and importation processes
  • BS or BA education equivalent, preferably in a relevant field
  • Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

    Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

    At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions.

    Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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