Community Lead
WeWork Companies Inc.
Minato-ku, Tokyo, Japan
6 日前

About the Role :

WeWork is now hiring for a new Community Lead. This role is integral to the member experience, and operational excellence of our WeWork locations.

Alongside other Community Leads and Community Associates, you will support the Community Manager of the location to enable our members to create their life’s work.

Ideal candidates will display the following competencies :

As an ideal candidate, you will display the following core competencies :

Embody We Over Me

You are always curious and want to learn more, gaining insight from observation

You actively listen, taking intentional and thoughtful action

Believing the best in people is your habit

Follow through with what you start and what you promise

You enjoy continually manage relationships

You are attentive to detail, and manage tasks efficiently and effectively

Optimizing processes, being accurate and quick, is natural and fun for you

As a Community Lead, you will support the Community team to achieve the following :

Create a welcoming and collaborative community environment amongst our members through events and building relationships between members

Ensure that your building is fully operational, and processes are running smoothly

Take direction from the Community Manager to support the Community Team as necessary

Demonstrate WeWork’s core values and strive to achieve our mission.

Your key responsibilities will be in the following areas :

Human Connection :

Ensure a welcoming experience for all current and prospective members, and guests, while being accountable for collecting insights on members and delivering a Best-In-Class experience

Help to connect members to valuable resources to help grow their business, including resources, including other members and locations

Growth :

Conduct tours for potential members, following up with opportunities and successfully signing them as new members

Engage in cross-functional partnerships with the Sales team to ensure clear communication for smooth member handover

Event Management :

Organize events based on the needs of members- Planning, facilitating, and promoting the event to increase engagement

Support the planning and supervision of educational, professional and personal development events based on member’s needs

Operations and Management :

Manage the purchase of consumables, maintaining a Best-In-Class building by managing the vendors, and walk through processes

Inform your Community Manager of opportunities for further cost or process efficiencies

Lead training sessions for your team members

Ensure Zendesk tickets are being resolved in a timely manner to ensure the highest level of member experience

Business Acumen :

Be responsible for daily opening and closing of your building, managing daily goals and scheduling needs

Support your Community Manager in the overall building success strategy, achieving excellent member experience.

Leadership :

Guide and direct Community Associates to achieve excellence in their role through feedback and coaching

Be responsible for leading yourself and others, and always lead by example

Required Experience and Skills :

You demonstrate excellence in the core competencies of Human Connection, Growth, Event Management, Operations, Business Acumen, and leadership.

College graduate with a four-year degree

2+ years’ experience in operations, ideally in hospitality or retail (ideally in addition to prior events and / or sales experience)

Experience managing individual contributors preferred

Financial literacy and business operations experience a plus

Excellent interpersonal and networking skills

Strong organization skills with the ability to multitask projects through from start to finish

Passion and understanding for entrepreneurial communities

Strong verbal and written communication skills

Language ability :

Japanese : Native fluency preferred (spoken and written)

English : Business level English preferred

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