RESPONSIBLE FOR DRIVING THE CUSTOMER EXPERIENCE THROUGH PROACTIVE AND CUSTOMER FOCUSED BEHAVIORS AND ACTIONS. ACTIVELY EVALUATES CUSTOMERS NEEDS BY LISTENING, PROVIDING SOLUTIONS AND MAKING RECOMMENDATIONS TO MAXIMIZE CUSTOMER SATISFACTION AND EXCHANGE BRAND LOYALTY.
Who We Are
The Army & Air Force Exchange Service, also known as the Exchange, is the retailer on US Army and Air Force installations worldwide.
An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families.
In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region.
The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.
SELECTION FOR THIS POSITION DOES NOT NECESSARILY MEAN THE EXCHANGE WILL PROVIDE YOU WITH AN INDEPENDENT BASIS FOR STATUS UNDER ARTICLE I.
B) OF THE UNITED STATES & JAPAN STATUS OF FORCES AGREEMENT (SOFA). BASED ON THE CURRENT SENSITIVE POLITICAL CLIMATE IN JAPAN REGARDING OFF-
BASE CRIMINAL MISCONDUCT BY SOFA STATUS PEOPLE, THE EXCHANGE MAKES A SEPARATE DETERMINATION WHETHER OR NOT TO SPONSOR A PERSON THROUGH EMPLOYMENT, FOR STATUS UNDER ARTICLE I.(B) OF THE SOFA.
APPLICANTS WHO ARE SELECTED FOR EMPLOYMENT AND ALREADY HAVE DERIVATIVE SOFA STATUS AS A DEPENDENT UNDER SOFA ARTICLE I.(C) WILL BE REVIEWED FOR POSSIBLE CONTINUED EMPLOYMENT AND SOFA SPONSORSHIP BY THE EXCHANGE WHEN THEIR SPONSOR PCS'S OUT OF JAPAN OR OTHERWISE LOSES THEIR SOFA STATUS.
We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families.
COMPLETION OF HIGH SCHOOL OR THE EQUIVALENT. RETAIL EXPERIENCE, DEMONSTRATED WILLINGNESS AND POTENTIAL FOR ADDITIONAL RESPONSIBILITY.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.