Lead Client Service Representative
Brown Brothers Harriman
Tokyo
4 日前

This job is a senior position and technical resource within the Client Service Team that works independently to service relationships to ensure an exceptional level of client service is met.

This role supports clients under less direction from the Client Service Team Leader, works on cross client projects and other business initiatives while acting as an escalation point for resolution of issues by other team members.

RESPONSIBILITIES :

Client Servicing and Inquiry Response

  • Work independently to respond to all client inquiries on a daily basis including the most complex and escalated issues and own resolution
  • Maintain relationship objectives, developing a proactive relationship and service plan to ensure an exceptional value-
  • added service to clients

  • Maintain a strong knowledge of BBH departments, systems and services across all products and businesses
  • Introduce and familiarize clients to new technology, automation tools and BBH Worldview systems
  • Participate in the coordination of new business and product implementations, conversations and special projects as required
  • Service Improvement

  • Understand the way in which BBH and our clients operate to be able to suggest and implement changes
  • Maintain a strong knowledge of industry initiatives to help anticipate future client requests
  • Identify ways to improve productivity and efficiency within the team
  • Risk Management and Control

  • Adhere to and assist in implementing all risk policies and procedures
  • Monitor receipt of all client documentation
  • Communication

  • Represent the department in cross office meetings
  • Communicate deliverables and action items from these meetings to the Client Service Manager and Team Leaders / Supervisors
  • REQUIREMENTS :

  • Bachelor’s Degree
  • Minimum of 3 to 5 years of global custody and / or financial services industry experience with prior experience working in a client servicing focused work environment
  • Client service skills
  • Ability to communicate, escalate and report effectively with verbal and written skills both English and Japanese
  • Strong ability to apply analytical and logical skills to data, work flows, numeric information and problem solving. Ability to handle ambiguity to lead positive outcome
  • Ability to multitask, prioritize assignments and work quickly and accurately in a deadline oriented environment
  • Ability to learn and adapt to new technologies and system
  • Knowledge of domiciled funds is a plus
  • Full timeTokyo

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