Premier Field Engineer
Tokyo, Tokyo-to, Japan
1 日前

Microsoft Services helps customers realize their potential through accelerated adoption andproductive use of Microsoft technologies.

As an important part of the Services organization, the Business Productivity (BP) practice helps drive cloud adoption and subject matter expertise aligned with customer business needs.

Our end goals are to help the customers to reduce their IT operational risks, service modernization in support of Digital Transformation, increased customer satisfaction, and confidence in the Microsoft platform and services.

Microsoft Services Business Productivity Domain is looking for a Senior Premier Field Engineer with a mix of advanced technology and

strategic business acumen. This role is challenging and diverse andrequires an awareness of market and industry trends, and ongoing personal andprofessional development.

This is a fantastic opportunity to be part of apassionate and dynamic practice in an organization striving to empower everyperson and every organization on the planet to achieve more.

This role helps drive and support service transformation in enterprise organizations through pre-defined PremierSupportofferings, as well as longer-

term support engagements as a Designated Support


The PFE role is primarily focused on the delivery of high quality services and requires deep technoogy knowledge and the ability to map customer business problems to process-

  • combined-with-technology solutions. Responsibilities include delivering Premier led engagements; providing subject matter expertise for large enterprise customers;
  • conducting service / risk assessments; and assist with designing, developing and implementing solutions to drive transformation aligned to Business Productivity concepts and principles.

    The candidate must have a passion for the customer, demonstrated through professionalism andstriving for excellence in all aspects of the customer experience.

    This person must also be able to deliver articulate and effective strategic presentations to audiences of all sizes as well as CxO level audiences.

    The role requires an individual who is resourceful and confident under pressure.

    The role requires the ability to conduct short and medium term engagements as well as deliver workshops and training courses.

    In addition, as a subject matter expert, the PFE is required to provide internal and direct sales support, as well as customer advisory services.

    The role requires an individual who can establish relationships and actively participate in Microsoft worldwide communities.

    Success is measured by quality of delivery, customer satisfaction, virtual team feedback and integration, and level of sales support.

  • Deliver services engagements including workshops, assessments, support programs andother Premier services
  • Deliver high quality engagements in both large-scale project environments and smaller,single staffed engagement models
  • Engage in IT and business executive discussions related Business Productivity principles and concepts, Digital Transformation, and overall IT Operations.
  • Transfer knowledge and share best practices with team members to help enhance thequality of engagement delivery and the customer experience.
  • Participate in Microsoft communities, evangelize Modern Service Management, and contributeto Intellectual Property.
  • Establish effective working relationships with cross-area project teams and work throughappropriate escalation channels when necessary.
  • Work as One Microsoft to establish strong relationships with account-alignedorganizations, Microsoft Services, offerings teams, and other internal resources as appropriate.
  • Qualifications

    Ideally 5 or more years of consuting and / or support engineer experience

  • Experience desired in IT Governance frameworks and project management framework and experiences working large goverment agencies.
  • Experience of technologies such as Microsoft Azure, Office 365, Windows Operating Systems, Microsoft (Azure) Active-Directory and a demonstrable ability to quickly learn and apply technology competencies.
  • To be successful in this role the candidate would need to be passionate aboutmaking a difference, be able to work autonomously and as part of an extendedteam, conduct themselves with integrity, courage, and professionalism as theyaspire to a trusted advisor status with customers and partners.
  • Communication is a key attribute of this role and the candidate will need effective anddemonstrable written, verbal, and presentations skills;
  • with the ability tocommunicate at all levels of an organization from line management through tothe CIO. IT service management concepts can be abstract and the candidateshould be sufficiently confident and articulate to describe, as well as adoptand drive a Microsoft mindset.


    Clearance Verification : This position requires successful verification of the statedsecurity clearance to meet federal government customer requirements.

    You willbe asked to provide clearance verification information prior to an offer ofemployment.

    Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

    We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

    Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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