Technical Training Specialist, DC Learning, Instructional Delivery
Amazon
Tokyo, JPN
4 日前

Job summary

To meet the growing demand for AWS Services around the globe, we need exceptionally talented, bright, and driven people.

If you have previous training delivery experience and can communicate technical and operational concepts to audiences at different stages in the AWS journey, we’d like to speak with you.

We are looking for organized personnel with a bias for action and the ability to work with cross-functional teams and provide guidance for projects to join our training team.

Here's your chance to work as a Technical Trainer, focusing on high visibility and significant customer impact. The successful candidate is an experienced technical trainer, ideally with hands-on experience in a technical or infrastructure (facility operations) field.

In this role you’ll have an opportunity to combine a passion for teaching, with enthusiasm for technology, to drive learning and establish positive customer relationships.

The candidate will thrive in a dynamic, fast-paced environment, implementing processes and interfacing with internal teams and external contributors.

This role requires excellent project management skills, strategic thinking, problem solving, and excellent communication skills.

AWS DCC Data Center employees manage the operations within the data centre environment incorporating engineering operations (facility management), IT technicians, logistics and security specialists.

Key job responsibilities

  • Help shape the ongoing strategy and mission of the AWS DCC training delivery program
  • Partner with the cluster learning advocates to manage the learning path assignment and progress and develop a plan to ensure all learners are on track to complete training within standard completion timeframes
  • Own and conduct new hire welcome and onboarding training directly or through a Certified Instructor and / or Certified Instructor Manager.
  • Coordinate the delivery of instructor led training content to all teams within the DCC teams
  • Coordinate and deliver train the trainer courses for delegated certified instructors from within the infrastructure teams
  • Understand learner success metrics, track training to the success metrics, and use these to continuously improve the learning journey
  • Conduct the monthly update calls with infrastructure in country managers
  • Provide feedback and input in developing & maintaining technical training content, lab exercises, presentations, and accompanying materials.
  • Deliver instructor-led train the trainer training to delegated certified instructors
  • Prepare monthly report on learner status and cluster compliance to global standard, noting progress and present to cluster and regional leaders
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