WHAT YOU'LL NEED TO HAVE
This posting might be unpublished before the closing date according to hiring situation.
You are confident in both spoken and written English and Japanese.
You are an ambassador for the IKEA brand who works in a way that reflects the IKEA key value.
You love taking responsibility, drive business through your entrepreneurial spirit.
You are strong curious leader who creates an atmosphere where people thrive on their ideas and constantly pick up on new business opportunities.
You have strong customer and user centric thinking
You have full understanding of what it means for IKEA to be in a multichannel environment.
You have solid marketing knowledge, are a data driven analyst and know how to your market and PMA based on consumer insights and CRM principles.
You have strong commercial drive and competence to capitalize on short- and long-term business opportunities.
Good communication skills with ability to influence and create energy and commitment within the organisation.
You have skill creating a high commercial performance and sales steering and how to work with layout as commercial tool.
You have analytical and numerical skills.
You understand the local market and competition and what this means for pricing.
You have interest in home furnishing and understanding of IKEA values and what it means for people’s everyday life at home.
You have a high affinity to digital tools and bring along the knowledge and understanding of digital capabilities.
In this role you will report to the Commercial Manager - City Shop.
We will keep / unpublish this advertisement until a person is decided.
You lead the shop Business Plan process together with the store manager and management team and proactively working with local market data to understand people’s life at home and our customer experience in our different customer meeting points to provide relevant insight.
Deliver and lead the commercial action plan for your store; taking input from the team and the matrix manager to ensure the department supports the achievement of the agreed goals for the country, maximises sales and generates sustained long-term profitability.
You secure a consistent, seamless positive customer experience through all channels by ensuring to fulfil the three IKEA customer motivators : "Is it worth it?", "Can I trust IKEA", "Is
there something for me?
You ensure the right number of co-workers in the right place at the right time to run shops successfully and ensure co-workers are ready and available to serve customers and help them buy.
You secure successful implementation of country priorities and the sharing and implementing of good solutions.
You ensure your shopkeepers understand the multichannel retail environment they are working in and know how to use this in the best and most commercial way for different customers.
You analyse the qualitative performance of your store using IKEA research tools to improve the IKEA mechanical sales system and easy buying process through all channels.
You know your local market potential and work with your team and other functions to ensure your store is locally relevant throughout the different sales channels.
Follow up your financial goals, KPIs and costs, and take action on deviations. Motivate and develop team members by agreeing clear goals, expectations and conducting follow-ups.
Secure competent and high-performing teams and leaders who inspire and empower every co-worker to recognise and understand their contribution.
Identify and develop the many talents within the department to secure succession planning.
Understand the IKEA social and environmental commitments and know how you can contribute to sustainability.