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Realizes the functional concept of solutions in a project by technical detailed solutions.
Designs and engineers the solution down to detail to satisfy the specified requirements of the customer.
Defines the products, components and systems to be used and their concrete characteristics.
Configures the components and systems of the solution according to the requirements.
Develops detailed solutions for the integration to ensure the interaction of the individual elements as a functioning unit.
Is responsible for the realization of the solution with the required functionality, prepares the design documentation.
May minister the executing units (e.g. manufacturing, procurement, logistics).
Technical Support Engineer is responsible for first level support-related issues, who acts as an interface with internal & external customer, aiming at resolving basic technical requests and identifying the requests to be escalated to 2nd support and headquarters.
The goal of the service is to impact positively on the operation and maintenance tasks by providing quick response and efficient and effective solutions.
This objective is achieved by reducing the time that internal and external customers are waiting for an answer (engineering statement, instruction, containment actions ) and by lowering the resolution time related to an incident.
For some cases, he or she is expected to provide site troubleshooting service if needed. In addition, under certain scenarios, he or she will be serving as a focal point between local team and specialists / teams who work in headquarters.
Key Deliverables :
Providing / Supporting troubleshooting service of wind turbine to internal & external customer.
Providing Operations team in implementation of retrofit and new solutions aiming at improving wind turbine’s performance.
Providing documentation, spare parts and tooling related service to both internal & external customer.
Supporting in root cause analysis service.
Providing On-site supervision for special projects execution.
To handle the basic technical support task of day-to-day work, including but not limited to electrical issues, mechanical issues and software issues of wind turbines.
To coordinate local resources and that of headquarters to shorten the solutions’ lead time.
To ensure the smooth execution of technical support contract signed with external customer.
To satisfy external customer with excellent and value-added service
Protection of intelligence property in the course of knowledge delivery to external customer.
To ensure safety and environmental requirements are complied.