IT Site Support Lead
Westbourne IT Global Services
Tokyo, Japan
4 日前

The IT Site Support Lead requires the ability to operate with minimum guidance from Management and can report site service activities as needed.

Successful candidate will have experience working in a busy corporate environment and have excellent oral, written and presentation skills.


  • Understand Active Directory, provide activation of accounts and maintain security groups.
  • General understanding of DHCP, DNS, WINS design and user administration and creation of users
  • Be able to resolve hardware issues, hard drive, ports, cables issues
  • Image new systems for deployment and manage images as needed.
  • Understand enterprise antivirus software, provide updates and virus removal.
  • Be able to determine if warranty repair will be needed on desktops and laptops.
  • Strong support and resolution experience with Apple OS, Windows 7 &10, Outlook and connectivity issues.
  • Maintains department IT inventory system by keeping up-to-date and accurate records of serialized asset information.
  • Resolve LAN / WAN connectivity for networked devices and coordinates troubleshooting efforts with appropriate IT Administrators with resolution status
  • Change management experience / exposure participating in enterprise IT projects.
  • Provide network administration support as needed and directed by the Network Engineer
  • Coordinate and work with external vendors to maintain IT services and infrastructure
  • Host / provide IT support for large scale conferences and events
  • Incident management for system degradation, outages and security events
  • Qualifications

  • 5-7 years of level II desktop support experience in corporate environment.
  • 5 years’ experience building strong relationships with end users by projecting a positive attitude, showing sincere concern, providing helpful support and making the end user feel important.
  • 2+ years in system administration experience
  • 2+ years with Microsoft Active Directory and DNS
  • 1 year of experience participating in and documenting infrastructure projects including upgrades, rollouts and relocation efforts.
  • Capability to solve complex problems and determine which solution is best.
  • Discretion in decision making; Some have a noticeable impact on the businesses and judgement errors can severely impact the overall business.
  • Capacity / Ability to learn from others where needed and teach others as well.
  • 1 year of experience in Information Security roles preferred.
  • Language skills : Business level Japanese and English fluency is required
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