Technical Account Representative (TAM) 3
NetSuite Inc
Tokyo, Japan, JP
1 日前

All over the world, people's lives are better because of Oracle. Want to make a difference? Join our company of change-makers.

From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. #LifeatOracle

Technical Account Representative (TAM) 3-21000N69Applicants are required to read, write, and speak the following languages : English, Japanese

Preferred Qualifications

Responsibilities

  • This position is related with Oracle Cloud TAM.
  • Clarify the customer requirements of support and proceed smoothly investigation.
  • Exlain the investigation status to the customer and internal stakeholder.
  • Keep good communication with the customer and internal stakeholder.
  • Leadership
  • Innovative and creative
  • Contribution to the team
  • Cooperativeness
  • Personal drive, tenacity and energy
  • Work prioritization
  • Highly organized, self-motivated and able to work with minimal supervision
  • Results oriented
  • Excellent communication and presentation skills.
  • Innovative and creative
  • Excellent business level Japanese written and verbal, and business level English written and verbal.
  • Domain expertise

  • Oracle application , middleware and database product , especialy Oracle Cloud
  • Oracle systems products, including but not limited to Engineered Systems(ex. Exadata)
  • IT Enterprise Architecture
  • ITIL and DevOps expertise
  • Qualifications

  • 10+ years relevant experience
  • Honours Degree or equivalent
  • Excellent industry knowledge
  • Genenal cloud computing knowledge
  • Previous IT enterprise and Genenal cloud computing knowledge
  • Detailed Description and Job Requirements

    This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products.

    In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle’s products and related implementation services.

    This position will provide customers with regular assessments on the domains of strategy, process, governance, people and technology accompanied by recommendations for improvement in each area.

    The ATAM will act as the primary liaison between Oracle, the customer, and the system integrator with respect to the implementation.

    He / she will serve as Oracle's support / services lead to the customer and provide business process, application functionality, technology, and implementation expertise by delivering a combination of business specifications analysis, technical consulting and project management skills.

    The TAM is responsible for escalating issues across multiple business units within Oracle (e.g. Technical Support, Expert Services, Sales, Consulting, Product Development, etc.

    and marshalling resources as necessary to resolve problems.

    Job duties are varied and complex utilizing independent judgment. May have project lead role. 7 - 10 years of professional Information Systems implementation experience.

    Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences). Understanding of various technical architectures and operating systems including web-based applications, networks, RDBMS (Oracle, DB2, MS SQL Server), etc.

    Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations.

    Industry experience is desired.

    Travel

    Yes, 25 % of the Time

    Job Type

    Regular Employee Hire

    Oracle

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