Cluster System Issue Analyst
Tetra Pak
Gotemba, JP
1 日前

At Tetra Pak we touch millions of lives every day, ensuring better nutrition and healthier lifestyles through safe packaging and food processing solutions.

Guided by our global brand promise, PROTECTS WHAT S GOOD, we strive to make a difference by protecting food, people and our futures.

To do this we need more than smart technology. We need smart people too. People like you, who wants to work with people like us.

System Issue Analyst

We are looking for a Cluster System Issue Analyst, who will validate systematic reporting of all technical issues and process claims timely.

Perform in depth analysis on company data sets to deliver quality inputs, fact-based communication and timely decision making and issue resolution.

What you will do :

As System Issue Analyst, you will :

  • Validate technical issue to ensure data compliance
  • Submit claims to responsible organizations and follow up for timely reimbursement
  • Ensure all issues and claims are registered in system at company standard quality for inputs
  • Perform necessary investigation to understand the problem and its root cause with competent involvement and ownership adequately
  • Create reports, dashboards and statistical analysis on issues and claims to relevant forums
  • Support and coach the organization with process know-how and tool utilization
  • Administrative support
  • You will collaborate & build key relationships with :

  • Entral Analysts
  • Resolution Leaders
  • Technical Support and Quality Specialist
  • Field Service Engineers
  • Customer Services Team
  • Quality Management Team
  • Key Account Team
  • Who you are :

    We believe you have :

  • Background : BA / Bsc / BE or equivalent education is required. Computing / Engineering / Administration or related fields
  • Office Skills : Very advanced skills in using office software’s for reporting and presentations such as MS Excel (Pivot analysis), Word, Powerpoint, SAP, BI
  • Quality Analysis : Knowledge and experience in application of the statistical methods and tools to support quality analysis such as root cause eradication analysis, claim statistics analysis
  • Intermediate / advanced reporting and data analysis background is mandatory
  • Language competency : Good command of English.
  • Quality Culture : Constantly and proactively drive behaviours and actions to deliver superior products and service quality
  • Systematic Problem Solving : Theoretical and practical knowledge to enable analytic approach and method towards identifying and solving problems. This is an advantage
  • Others but important : High sense of logical thinking, technical orientation
  • 2+ years of experience in Quality / Project or System Management
  • 3+ years experience in data collection, consolidation, analysis and reporting
  • Managerial & Personal Attributes :

  • Ability to be self-motivated and independent
  • Strong interpersonal skills
  • An engaging approach & a willingness to discuss challenges as they arise
  • Proactive approach
  • Good written and verbal communication and presentation skills
  • Teamwork oriented and mature
  • Able to work under pressure
  • Informal leadership skills are required
  • We offer you

  • Variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • Culture that pioneers spirit of innovation where our engineering genius drives visible result
  • Equal opportunity employment experience that values difference and diversity
  • Market competitive compensation and benefits with flexible working arrangements
  • Apply now!

    If you are inspired to share our responsibility of protecting food to protecting the planet, apply through our careers page on .


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