Digital Transformation consultant in Sales and Customer Service, IT, MFTBC
Mercedes-Benz Careers International
Kawasaki, JP
4 日前

This is an IT Consultant position at Daimler Trucks Asia / Mitsubishi Fuso Truck and Bus Corporation. We are looking for an IT expert to join our team responsible for new vehicle sales, customer service and customer experience.

The mission of this team is to achieve digital transformation and operational stability of systems in marketing, sales and other customer-facing applications.

The automotive industry is dynamic in terms of technology and market changes, as well as systems integration with various partners such as headquarters, sales partners, suppliers, etc.

Connected trucks, electric trucks, self-driving, AI, Cloud / DevOps, UX, etc. are all moving away from traditional business models and into new business models.

We are looking for new business models. In this position, you will work with the business units as an IT expert to drive the transformation project in the commercial vehicle business.

Job Description

Your Role and Responsibilities

  • Develop marketing and customer experience (CX) initiatives and digitalization strategies to support sales and customer service initiatives as an automotive manufacturer
  • Work with business units to drive digital transformation, project planning, and systemization projects
  • Management of project teams, including development suppliers and external consultants
  • Planning of IT system strategies and promotion of platform modernization, etc. Responsible for driving IT projects, especially in the areas of sales, customer service, and customer experience (CX) for domestic and overseas markets.
  • Expectation management for business partner strategies, measures and IT services
  • Budget and time management for project and system operation. Support the team in charge to ensure the handover of operations to the functional areas.
  • IT supplier management (vendor management)
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