We’re looking for an empathetic and result-oriented Delivery Manager to lead our Japan-based project portfolio and support corporate business growth in the region.
This is a highly visible role that spans multiple global touch-points including clients, presales, project management, and account management.
As our Delivery Manager, you’ll be focused on : ensuring high-quality standards of our services for the local clients; supporting delivery teams during key project milestones, client negotiations or escalations;
participating in presales activities and new business opportunities.
Qualifications & Experience
Must have :
5+ years of professional experience working in cross-disciplinary teams in a design / digital / innovation / strategy consultancy environment.
Ability to build strong communication bridges between people with different backgrounds, mindsets, cultural differences.
Strong knowledge of Software Development lifecycle and methodologies (Agile and Waterfall are the required minimum). Ability to find a golden middle between written rules and creative solutions
Understanding of business in Japan and the ability to speak with Japanese enterprise leaders and customer project managers and owners, gain credibility of the service delivery
Ability to explain technical complexity, challenges and opportunities to stakeholders with different backgrounds
Ability to stay effective under pressure of tight deadlines, high expectations, and demandable clients
Excellent customer engagement and negotiation skills
Excellent communication skills in both Japanese and English
Nice to have :
MS / BS degree in Computing Sciences or equivalent is preferred. Credit will be given for candidates who do not have relevant degrees but can demonstrate equivalent work experience
Previous experience of working outside of Japan or in an internationally distributed company (US, EU)
Solid experience in business analysis and / or system analysis will be a big plus
Strong analytical skills, goal-oriented approach, structured thinking, and people leadership.
Project portfolio management in Japan, which will include :
Contract and Financial managementRisk managementExpectation and Escalation managementEnsuring the quality of the process and deliverablesRemoval of process bottlenecks and resolving issues
Support of business development team in pre-sales, professional events, client-facing negotiations.
Participation in product elaborations and new project kick-offs.
Work with the account manager or the sales representative to retain customer relations.