Job Description
Taylor & Francis Japan is looking for a Sales and Customer Services Coordinator to support in our sales team. You will be helping to improve the sales process, customer account records and work processes towards a more automated approach.
Please submit your application before advert. closing date of Aug 30th 2022
Applications are shortlisted on a rolling basis and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity.
What you’ll be doing :
Handle customer inquiries and troubleshoot customer problems
Providing administrative support to sales department
Maintaining collaborative relationship with external sales agents to support their sales activities
Generate reports that assist in sales analysis and account management processes
Update vendor and / or customer databases
Prepare sales materials for vendors and sales when required
Gather and disseminate sales data for monthly reports
Pre and Post-sales support functions - Support the sales team by working with internal systems to provide reporting, sales invoices and information on a regular basis
Support field based and in-house sales colleagues
Maintaining the customer information on online product accounts (online journals, eBooks, online references) and CRM
Liaising with Customer Service and Tech teams on any customer issues
Assisting sales reps in quoting and ordering process, using excel and CRM
Recording and maintaining the sales records on CRM
Providing cover for, and assistance to, sales reps as required
Data entry as necessary
Ad hoc tasks assigned, where necessary
Qualifications
What we’re looking for :
Native level of writing / speaking Japanese language skill as a must
Good command of English in both written and speaking (business level)
Strong administrative skills
Proficiency with Word, Power Point and Excel required
Experience with CRM software
Strong organizational and project management skills, ability to multi-task and prioritise work
Demonstrate initiative and be self-starting
Strong presentation skill 
