Job Profile Summary : Manages multiple, concurrent services engagements. Manages project delivery to ensure customer satisfaction and ROI.
Manages service engagement budgets, including travel expense budgets, and reviewing billing for all services engagements.
Maximizes margin on service engagements. Provides regular project communication and status reporting. Resolves project issues including budget, timeline, and scope.
Leads project team in the resolution of customer project issues, escalating to appropriate parties as needed. Liaises with the various our departments to resolve customer project issues.
Identifies project resource requirements and works with Resource Controllers to plan long term project resource requirements.
Assesses project performance and documents and communicates lessons learned to increase institutional knowledge. Conducts performance reviews and provides guidance, feedback, coaching, mentoring and developmental experiences to project team.
Coordinates and facilitates system handover to Cloud Services or Support Services. Ensures project team adheres to our policies, procedures, methodologies and quality standards.
Escalates issues that may have a financial impact. Establishes a strategic relationship with each customer that transcends the tactical implementation details, thus ensuring appropriate focus on longer term customer objectives.
Generates Statements of Work and customer proposal documents. Builds collaborative relationship that increases customer's perception of the value we bring to their business and expands future business opportunities.
Collaborates with appropriate our resources on customer's business, organization and culture to strengthen their credibility as trusted advisors.
Conducts oneself in a professional manner at all times with our customers and internal associates.
JDA Softwareは エンドツーエンドのサプライチェーンをカバーし 複雑な経営課題に対してソリューションを提供するSCMソリューションプロバイダです 製造業 小売 流通業 3PL事業者向けに 製造計画 小売計画 ストアオペレーション カテゴリマネジメント 倉庫管理 在庫管理 輸送管理ソリューションを提供し 世界で4,000社を超す小売業者 製造業者および流通業者の標準となっています JDAの計画最適化及び実行ソリューションは 原材料から消費者に至るサプライチェーン全体を包含しています 複雑な業務課題への即応力 洗練されたビジネスソリューション 広範なデータ連携力 既存システムを維持しつつ新規構築への適応力 戦略的なクラウドサービスの展開 強力なグローバルサポートが多くのお客様に支持されています JDA の本社はアリゾナ州スコットデールにあり アメリカ合衆国 アジア太平洋地域 カナダ ラテンアメリカ ヨーロッパおよび中東の主要都市に支社があります
Required Skills Industry experience in the distribution and manufacturing planning software businesses Experience in using and implementing our Floor Planning, Space Planning and Intactix solutions Familiar with manufacturing planning processes Ability to manage customer expectations in regards to functional issues Strong analytical and problem solving skills Excellent presentation and organizational skills Excellent communication skills both written and verbal Personal Profile : Motivated, confident, self sufficient and able to contribute quickly Excellent client relationship and analytical skills Focused and determined, with a proactive hands on approach Well organized and consistently meets commitments Excellent interpersonal skills and communication, with problem solving, diplomacy and influencing skills Required Experience Experience as a SME Subject Matter Expert in the field of manufacturing and / or retail distribution planning Experience in providing advice to customers regarding industry best practices and process methodology Experience in providing services proposals and estimates Experience in taking a concept though business requirements to technical design User training experience Experience in a consultancy firm or internal consultancy / project role Experience in working with a software vendor Experience in liaising with business and IT teams Advanced working knowledge of Windows based applications Excel, Word, PowerPoint, Visio, MS Project Package software configuration experience Business process mapping skills Experience in multi tiered applicationsBasic understanding of databasesAble to work independently as well as in a teamExcellent English language skills both written and verbal Tertiary qualifications are preferred