Tokyo2020 Program Manager Japan Theater PMO / Delivery
The time is now; to lead, inspire and innovate. Today at Cisco we are building teams that are expanding our technological capabilities in exciting new ways across mobile, cloud, security, IT, collaboration and big data spaces, including software and consulting services.
Through the Internet of Everything we transform our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity.
We work with customers across all sectors so your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and beyond.
There are over 3 billion people and 10 billion connected things in the world now, and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.
Join us to collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place to Work.
Cisco Customer Experience 部門 サービス部門 では 様々な Tokyo 2020 オリンピック向けプロジェクトをお客様に提供しています 今回の募集ポジションはCX PMOチームのポジションで オリンピック向けプロジェクトをプログラムとして統括し CX部門外のビジネスリーダー達とも協業しながらプログラムを成功に導くプログラムマネージャーポジションとなります
Cisco CX PMOポジションの魅力ポイント
1 様々なインダストリーリーダーであるお客様に対しての大規模なプロジェクトをドライブすることで やりがいや成長を感じることができる
2 英語を使用して海外と協調 仕事に取り組む機会もあり 将来的なキャリアアップも見込める
What You'll Do :
The Tokyo2020 Program Manager is responsible for delivering complex multi-technology, multi-vendor and / or multi-component projects with a high business significance and profile.
The Program Manager also jointly co-works with project / business leaders who are outside of Cisco CX (Service) Organizations.
The role will focus on successful program accomplishment of Cisco Tokyo 2020 by stated business outcomes, on time, profitable and quality delivery of the agreed contractual or official business commitments, while maintaining excellent customer satisfactions.
Provide the vision, strategy and business objective alignment while leading by example.
Ensure the various projects and Olympic related activities are aligned and integrated & ensure that any necessary changes to the individual projects or businesses are agreed and communicated to the various stakeholders.
Lead and manage the end-to-end Cisco related projects and businesses encompassing the requirements, plan, design, test, control, integration and transition / closure of Large Scale, Multi-
Vendor, Multi-Technology, and Enterprise Level Solution(s).
Perform overall Holistic-level planning, manage budgets and resources define project / program and PMO structure, develop an overarching roadmap, associated integrated schedule, define stakeholders along with Governance, a communications plan, meetings and reporting cadence;
manage issues / risks / change and escalations to closure
For CX projects, leverage PMI consistent standards, ensure compliance; support adherence to Cisco delivery framework, standards and methodologies, and provide feedback to drive continuous process improvement to the project and the organization as appropriate
Identify staffing requirements and manage Program and Project Managers; manage vendors and / or procurement to achieve Cost, Schedule, Quality goals
Accurately forecast, track, and report on overall project costs, revenue, and profitability
Drives the Project to meet or exceed defined performance metrics; oversee projects and project managers; mentor and develop team members;
proactively manage efforts to achieve successful outcomes
Ensures proper Scope and Change Management processes are adhered to, manages change management handling between customer, partner & account teams
Add value to both customer and Cisco
Lead and support organizational changes and improvements
Establish and maintain relationships with stakeholders (Customer, Sales, Services, Business Units, Executives, etc.)
Ensure the capture of lessons learned and best practices to share and leverage within the PM community
Communicates effectively with Executives and stakeholders(s) to identify needs and evaluate alternative business solutions and strategies
Identify further growth opportunities within customer environment and engages with sales partners for pursuit; as opportunities warrant, develop and present proposals, support scoping, cost modeling, margin analysis, and negotiation of final agreements;
Contributes to the evaluation and redesign of Services Project Offerings
Elicits stakeholder feedback to appropriately gauge satisfaction and direction
Who You'll Work with :
The Tokyo 2020 Program Manager will need to work with senior stakeholders across various units within Cisco from the Services teams, Sales / Account teams, Engineering and development teams and Product specialists.
On top of that, you will need to interface with various levels of stakeholders within the Client side to ensure that the Project progress is explained, understood and any actions are executed, maintaining client satisfaction.
Who You Are : Minimum Qualifications
Bachelor’s Degree in Business or a related field, MBA or Master’s degree preferred, plus 10+ years’ experience managing and leading large turnkey projects.
Requires a professional PMI certification PMP, PgMP or equivalent, but at minimum must understand formal project management methodology from PMI
Fluent or business level in both Japanese and English
Adaptable and able to function well within a highly dynamic environment, and can bring much needed stability and discipline
Able to remain calm under pressure
Project management thought leader and veteran with strong command over the PM competencies
Strong leadership capabilities and able to provide vision and strategic direction to the team
Highly effective at managing conflict. Is able to address issues between stakeholders swiftly in order to maintain a positive team spirit that is consistent with Cisco values
Extensive systems integration experience, covering multiple-vendor solutions and 3rd party developments
Well versed in core PMI competencies including time, cost and scope management, stakeholder, governance and communication management, risk management and quality management
ITIL or eTOM knowledge (or equivalent) desired
Experience with navigating various environments where culture and structure varies within the organization with political navigation skills
Strong Negotiation skills : Reaches mutually satisfactory agreements by focusing on interests rather than positions. Includes active listening, interpersonal skills and careful preparation.
Partner & Vendor Relationships : Obtains and maintains the highest value from vendors and partners; identifies emerging and long-term requirements
Very proficient in the following software tools : Microsoft Project, Excel, Word, PowerPoint
Consulting capabilities and experience is strongly preferred including capabilities to influence, interface with CxOs and navigate political landscapes
Understanding of the unique holistic needs required to execute a collaboration specific project is required (i.e. migration activities, operational readiness, adoption, etc.)
Willing and able to travel regularly and frequently (as needed) to develop the necessary relationship with the customer and deliver the projects benefits.
Reading, writing, listening and speaking communication using by both of English and Japanese.
We connect everything : people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals.
And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.
We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation.
We are dreamers and we are doers.