Client Engagement Specialist (1-year Contract)
DOW JONES
Tokyo, Japan
5 日前

Job Description : Key Responsibilities :

Key Responsibilities : Retention

Retention

Responsible for owning the retention strategy for assigned Strategic accounts by building and executing a renewal plan

Proactively provide a monthly report to manager highlighting high risk renewal accounts within the region and strategy / ideas to turnaround

Responsible for ensuring appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports

Oversee the overall renewal life cycle; from pricing, contracting, to invoicing and client support, so customer concerns get addressed correctly and efficiently throughout the fiscal year

Support new sales into existing accounts to ensure maximum customer ROI with DJ

Customer Knowledge

Know your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients’ business / industry, competitor solutions they are using and the client’s current and developing needs.

Understand how your clients derive value from DJ services / products, know the people involved including decision makers within those groups.

Serve as a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing.

Lead Generation

Must identify opportunities for increased revenue within the set of accounts (up-selling and possibly cross-selling) and work with other members of the sales team to follow through on such opportunities.

The CES must maintain accurate and appropriate client records within the Company’s systems. The CES will communicate with clients mainly via telephone and email.

Required Skills and Experience :

Min 3 years of proven success in customer engagement or sales

Exceptional written and verbal communication skills

Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment

Excellent project management and organizational skills with a keen attention to detail

Proficient in Microsoft Office suite & Google Drive

How do I apply?

Dow Jones offers an exceptional opportunity to work for one of the world’s leading financial and business news companies.

We invite interested candidates to submit in confidence a cover letter and detailed resume stating your qualifications, contact details and current and expected salary via our Career Site.

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

EEO / AA / M / F / Disabled / Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and / or interview process.

If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam dowjones.

com . Please put Reasonable Accommodation" in the subject line.

Business Area : PIB - SALES

Job Category : Sales Ops / Planning / Support Group

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