Provide Tiers 1 & 2 Help Desk support. Provide application support using software support standard best practices.
Isolate, identify, and repair failures, as well as answer user application questions. Respond promptly to support requests to ensure the application operates without interruption to functional users.
If the application is not available for use or has greatly reduced functionality, the COR shall be notified within 4 hours with a plan to fix or mitigate the issue.
Application support shall include e-mail response or Government phone line.
Maintain a Software Support Activity Report which will be used to track and report software support tickets as well as the resolution of those tickets.
Respond to user’s problems, needs, and concerns by either phone or email. Help desk support shall be limited to software that was released within the past year.
Requests to the help desk shall be responded to within one (1) business day from the receipt of request. Technical support shall be available Monday through Friday during government business hours.
Provide Asset and Lifecycle Management Support : Using ITIL Asset Management Processes as a foundation for standard service, provide oversight and execution of asset management processes, including inventory validation support, tracking of receipt, transfer, relocation,
destruction or loss of property as outlined in DODI 5000.64. Identify any discrepancies and prepare appropriate reports / forms to document those discrepancies.
Maintain an up-to-date database or spreadsheet to document findings. Develop, implement, execute and administer oversight to the asset management processes for IT and Communications assets in the command.
It is simple. We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation.
Basic Qualifications :
Preferred Qualifications :
What's in It For You?
As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities.
We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.
Are you ready to make a difference?
ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.