Job Description : Summary
Provides moderately complex technical expertise in the support of new and existing products to current and potential customers.
Essential Job Functions
Provides moderately complex technical installation support to field technicians. Responds to, reviews and approves operational quality of system equipment.
Conducts site surveys of customer sites and plans and designs systems installations.
Resolves moderately complex customer application questions or problems regarding system configurations / setup, product functionality and / or bugs enhancements.
Assists in testing user configurations for system compatibility. Documents and provides support; escalates issues to appropriate personnel to ensure that the system is functioning according specifications.
Acts as liaison between project engineer team members, customers and installation team to ensure project is implemented seamlessly.
Troubleshoots, diagnoses and applies logical solutions to installation problems.
Assists in the training of customers on systems applications.
Bachelor's degree or equivalent combination of education and experience
Bachelor's degree in computer science, engineering or related field preferred
Six or more years of field or application engineering experience
Experience working with customer technology and support requirements
Experience working with operating systems such as Windows, Linux, et
Experience working with the company's hardware, software and equipment products
Experience working with assembly languages such as HTML programming, MySQL, C, C++ etc
Good interpersonal skills to communicate and work with customers and team members
Good analytical and problem solving skills
Good organization and time management skills
Good computer skills
Ability to resolve hardware / software problems
Ability to troubleshoot technical problems either on-site or remotely