Senior Professional Field Engineer (51001038)
DXC Technology Company
Tokyo, , Japan
‎‎9 時間前

Job Description : Summary

Summary

Provides moderately complex technical expertise in the support of new and existing products to current and potential customers.

Essential Job Functions

  • Provides moderately complex technical installation support to field technicians. Responds to, reviews and approves operational quality of system equipment.
  • Conducts site surveys of customer sites and plans and designs systems installations.
  • Resolves moderately complex customer application questions or problems regarding system configurations / setup, product functionality and / or bugs enhancements.
  • Assists in testing user configurations for system compatibility. Documents and provides support; escalates issues to appropriate personnel to ensure that the system is functioning according specifications.
  • Acts as liaison between project engineer team members, customers and installation team to ensure project is implemented seamlessly.
  • Troubleshoots, diagnoses and applies logical solutions to installation problems.
  • Assists in the training of customers on systems applications.
  • Basic Qualifications

  • Bachelor's degree or equivalent combination of education and experience
  • Bachelor's degree in computer science, engineering or related field preferred
  • Six or more years of field or application engineering experience
  • Experience working with customer technology and support requirements
  • Experience working with operating systems such as Windows, Linux, et
  • Experience working with the company's hardware, software and equipment products
  • Experience working with assembly languages such as HTML programming, MySQL, C, C++ etc
  • Other Qualifications

  • Good interpersonal skills to communicate and work with customers and team members
  • Good analytical and problem solving skills
  • Good organization and time management skills
  • Good computer skills
  • Ability to resolve hardware / software problems
  • Ability to troubleshoot technical problems either on-site or remotely
  • Work Environment

  • Office environment
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