Senior Director, Customer Outcomes – Japan
Service Now
Tokyo, Japan
4 日前


head of professional Service Japan will lead both the Services Sales and Services Delivery teams across Japan. The ideal candidate will have a strong background in leading and growing Professional Services teams in the selling and implementation of enterprise software projects.

They will have demonstrated the capability to lead teams in meeting quarterly sales targets and project delivery execution through exceptional people management.

The Regional Services Director - Japan is a key member of the APJ PS Leadership team and works closely with the regional License Sales team in pre and post sales activities, responsible for overseeing the entire life cycle of business as it pertains to ServiceNow’s Professional Services offerings.

This individual is accountable for meeting or exceeding quarterly and yearly Bookings targets, while also driving adherence to the Global Services Delivery Framework and achieving or exceeding regional Revenue attainment KPI’s.

Business management of a PS Region

  • Oversees and is accountable for financial metrics including bookings & revenue
  • Builds local PS sales strategy in collaboration with the license sales
  • Establishes and maintains relationships with key sales leaders in the region to pursue ServiceNow field initiatives
  • Oversees the operations of the team relative to achieving financial
  • Oversight and accountability for the customer portfolio

  • Establishes senior level relationships with
  • Participates on steering and governance committees
  • Inspects and reviews projects for quality work product and deliverables
  • Accountable for the success of customer projects
  • Responsible for driving specific customer initiatives
  • Personnel management of the consultant sales & delivery team within the Area

  • Responsible for developing a team of high powered, world class
  • Recruit and develop leaders in the
  • Reinforce key ServiceNow culture within the team
  • Develop local partner relationships

  • Work collaboratively in the field with the local partner
  • Partner with Channel and Alliance Team to build more effective partner enablement and drive collaboration with PS
  • Drive Customer opportunity that drives partner subcontracting capability for ServiceNow PS,
  • Professional Services Core Competencies :

    Customer focus

    Creates a sense of urgency throughout the organization on the importance of meeting customer needs. Ensures that organizational resources and support are focused on meeting customer needs.

    Establishes organizational alliances or partnerships with key customers. Fosters a customer-focused environment

    Collaborates Exemplifies collaborative leadership by inviting a wide variety of perspectives to the discussions. Creates a climate where people communicate fearlessly.

    Builds a culture of collaboration and teamwork across organizational boundaries. Removes organizational barriers to collaboration

    Communicates effectively

    Creates venues for constructive dialogue within the organization. Demonstrates candor and openness when discussing major organizational initiatives.

    Communicates effectively to a wide variety of audiences at all organizational levels. Promotes a free flow of information throughout the organization (e.

    g., upward, downward, and across).

    Drives results

    Creates an organization that pushes forward in difficult circumstances.Eliminates obstacles that affect organizational performance.

    Gets results that have a clear, positive, and direct impact on business performance. Drives the organization to achieve results.


    Confronts actions that are inconsistent with the organization’s core values. Fosters a culture that supports people who take well-

    reasoned risks, regardless of the outcome. Takes stands on behalf of the organization in the face of adversity. Leads the organization through high-

    stakes situations, crises, or conditions of uncertainty.

    Cultivates innovation

    Commits resources to build a strong innovation portfolio and capitalize on new business opportunities. Creates a culture that nurtures and rewards creativity and innovation.

    Removes organizational barriers to creativity and innovation. Challenges the organization to generate and implement breakthrough ideas and solutions.

    Functional Competencies :

    Organizational savvy

    Navigates internal and external political realities that can advance or hinder organizational initiatives. Gains the favor of key stakeholders to accomplish goals.

    Uses formal and informal authority to gain buy-in and positively influence the direction of the organization. Understands how to use power and influence to drive organizational priorities.

    Consultative perspective

    Consults and influences (providing options with pros, cons and risks) while providing thought leadership to senior sponsors / stakeholders in solving significant, organization-

    wide issues. Drives largest and most successful client relationships through mastery of navigating market and org understanding, ambiguity, and conflict to understand and deliver on client needs.

    Contribute to shaping strategy for meeting client needs through the design and evolution of solutions. Effectively manages highly sensitive or ambiguous circumstances to address complex client issues and building trust through successful recommendations.

    Strategic mindset

    Leverages the organization’s key differentiation to develop a viable long-term strategy. Explores future scenarios and possibilities to help the organization respond to change and shape the future.

    Revisits and updates business strategies in response to evolving market dynamics and organizational needs. Develops and integrates organizational strategies to achieve and sustain competitive advantage.

    Manages complexity

    Approaches problems from a systems perspective, defining connections, linkages, and inter dependencies. Obtains resources and establishes organizational processes that enable effective information gathering.

    Anticipates complex challenges the organization may face in the future. Synthesizes information from many sources to arrive at a broad and deep understanding of complex issues.

    Business process design and improvement

    Is seen as a thought leader with a broad and deep understanding of business process concepts in multiple specialized fields.

    Drives development of solutions to problems and critical business process issues, often for the most complex or difficult customer situations.

    Applies extensive expertise to develop intellectual capital and best practice solutions, and coach / direct junior team members, perhaps related to the newest products or services.

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