Product Support Representative Specialist
SunGard
1, Tokyo, JP
5 日前

What you will be doing :

  • Provides in-depth product support to FIS clients by resolving incoming inquiries.
  • Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
  • Own investigation and analysis of software issues, queries and customer change requests.
  • Identify and communicate solutions and / or workarounds to the customer clearly.
  • Identify priorities and escalate issues accordingly.
  • Encourage software upgrades with the customer and work with relevant internal teams on upgrade plans.
  • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Troubleshoots problems with malfunctioning electro / mechanical equipment or software applications and recommends corrective action.
  • Documents customer information and recurring technical issues to support product quality programs and product development.
  • Recreates client issues in test environment, Identifies / documents how applications and systems interact to support business processes.
  • Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Other related duties assigned as needed.
  • What you br ing

  • 5+ years working in the Corporate Treasury space.
  • Good knowledge and understanding of Treasury operational and business processes.
  • Knowledge of Accounting practices.
  • Knowledge of financial instruments (FX, MM, IRS, FRA, Bonds etc.).
  • Awareness and appreciation of Treasury markets and clients within Japan.
  • Knowledge of Corporate or Banking Treasury solutions.
  • Documents client information and recurring technical issues to support product quality programs and product development.
  • Knowledge of FIS products and services are advantageous.
  • Strong analytical skills is plus.
  • Knowledge in programming, business analysis or implementation of software products.
  • Organizational and time management skills required.
  • Self-starter with proven ability to work independently.
  • Extremely comfortable working with computers and a variety of applications.
  • Excellent oral and written communications skills are advantageous .
  • Strong problem solving skills is a plus.
  • What we offer you :

  • A competitive salary and benefits.
  • Great work spaces with dedicated and motivated colleagues.
  • A variety of career development tools, resources and opportunities.
  • With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.

    We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries.

    Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

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