Product Support Engineer
Tokyo, Japan
6 日前

Job Description : WHAT YOU WILL DO Gain in-depth knowledge of the BlackBerry Cylance software suite Diagnose, research, reproduce and log reported defects working with BlackBerry Cylance engineering Resolve customer issues, working closely with engineering, research and other BlackBerry Cylance team members Respond to customers experiencing technical issues via phone or e-mail in a timely, courteous and professional manner WHO WE ARE LOOKING FOR Bachelor's or higher degree in a technical field, or 5 years equivalent experience Excellent verbal and written communication skills Ability to get along with others and work as a member of a team that provides quick turnaround on critical issues Experience in Windows OS, MacOS, Linux OS and diagnostics Experience with endpoint security software products (installation, troubleshooting, debugging) Experience in trouble-shooting, root-cause analysis and issue resolution Excellent verbal and written communication Requires the ability to work independently with substantial latitude for action and decision while maintaining focus on achieving optimal outcomes as part of a collaborative development effort Flexible and adaptable self-starter with strong relationship-building skills Must have a passion for your work and an ability to apply that passion to both daily tasks and larger projects Collaborative and team-oriented attitude Effective problem-solving capabilities Takes initiative and approaches all tasks and projects proactively Ability to prioritize and complete multiple tasks with little to no supervision Intellectual curiosity, humility, accountability and positive approach ABOVE AND BEYOND Experience with customer support and technical support tools (Salesforce, JIRA, Confluence, Service Cloud, Zendesk, etc.

Experience with malware and threat analysis LinkedIn Job Tag #LI-JC1 Job Family Group Name : Product Development Scheduled Weekly Hours : 37.5

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