Solution Architect - Professional Services
14 日前

Solution Job

The Solution Architect position is a technical role responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform.

The Solution Architect contributes to the selling, structuring and implementation of solutions.

As part of a regional practice, the Solution Architect participates in both services pre-sales and delivery activities on select engagements for client and with partners within the region.

Key Areas of Responsibility

  • Services Pre-Sales (20%)Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problemsAssist scope and position technical advisory services for clients implementing a ServiceNow program of work to support expansion and adoption of the platformAssist the Services Success Partner in region with scoping complex service engagements typically involving multiple ServiceNow products and complex integrations with client applications / systemsWork with existing clients on developing technical solutions and prototyping new initiativesWill work with Account team on new business to understand customer objectives and provide continuity for architecture and roadmap exercises
  • Research & Skills Development (20%)Maintain expert knowledge of the ServiceNow platform and productsMaintain current knowledge via internal webinars, case study, training, Wiki and all other resources availableHelp mentor Technical Consultants in relation to technical design standards and implementation best practicesPerform research into technology partner or other vendor solutions in context of client requirements for integrationCollaborate with ServiceNow Product, Sales, Operations & Professional Services for recommendations, points of view and documentation as needed
  • Delivery (60%)Design and communicate a Technical Architecture Blueprint based on Capability and Process Implementation Roadmaps aligning to desired Business outcomesWork in conjunction with Program Directors and Engagement Managers to assist with technical program level activities including the rollout of client centre of excellence (COE), delivery assurance and realisation of customer journey.
  • This may include time as a resident architect for strategic clientsProvide thought leadership and ensure that customer engagements are aligned to ServiceNow Implementation Best PracticesCreate and maintain Platform Implementation RoadmapProvide hands on assistance with the detailed design and implementation approach of selected engagementsDemonstrate product and technical leadership on ServiceNow engagements with customers and partnersAssist delivery teams with resolving critical path technical issues, challengesProvide guidance on Customer’s ServiceNow Development lifecycle


  • Extensive experience in a Professional Services environment engaging with executive stakeholders, solution architects and extended program teams
  • Exemplary verbal and written communication skills, with the ability to adapt messaging to varying stakeholder levels
  • Is self-motivated / self-directed capable of multi-tasking and accepting change both in tasks and schedule
  • Proven experience in business analysis, requirements gathering and designing and implementing solutions on the ServiceNow platform
  • Experience with the ITSM processes or in the following functional areas : CSM, HR, SecOps, ITOM, ITBM
  • Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including : SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
  • Experience with scripting in the ServiceNow platform using Javascript : Business Rules, Client Scripts, UI Actions, UI Pages, etc.
  • Ability to handle and overcome objections in both a pre-sales and engagement delivery context
  • Ability to learn technology quickly through instruction and self-training.
  • Ability to work in an international, fast-growing environment
  • Ability to travel up to 50% of the time
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