Field Service Engineer (MAD-BP-NM-C)
Hitachi High-Tech America, Inc.
Chiyoda-ku, Tokyo
1 日前


COVID-19 Vaccination Requirement : Hitachi High-Tech America, Inc. ( HTA ) requires all contingent workers / temporary employees to be fully vaccinated against COVID-19, or to have obtained a medical or religious accommodation from their employer.

Contractor Notice : This position will be filled through a staffing agency in a contractor role capacity. There is a strong possibility that the selected candidate will have the opportunity to be hired on directly by HTA.

Remote Working : Onsite 90% / Remote 10%

Position Level : The best fit candidate selected for this position will be offered a job title / level (Field Service Engineer I vs.

Field Service Engineer II vs. Senior Field Service Engineer) that is most appropriate after evaluating the person's education, experience, training, knowledge, skills, and abilities.

COMPANY : Hitachi High-Tech America, Inc. ( HTA )

DIVISION : Metrology and Systems Analysis Division (MAD)

POSITION : Field Service Engineer I, Field Service Engineer II, or Senior Field Service Engineer

TRAVEL : Up to 25% (domestically and internationally)


Field Service Engineers (FSE) are responsible for the installation, preventative maintenance, and repairs of Hitachi’s semiconductor equipment at customer facilities.

FSE’s will maintain the following sub-systems : Electronic, electrical, mechanical, pneumatic, vacuum, optical, lasers, and wafer transfer systems (including robots).

Training is provided on a formal or on-the-job (OTJ) basis. FSE’s report to customer manufacturing facilities on a daily basis and attend daily customer pass-down meetings as required.

FSE’s help Hitachi meet equipment uptime and availability commitments. FSE’s perform timely and regular communication, including plan-of-action (POA) documents to report on escalation activities.

FSE’s participate in an on-call schedule as applicable.


  • Complete assigned formal and OJT with the goal of instrument certification
  • Manage and maintain traveling inventory according to department policy and procedure
  • Protect and maintain company property (i.e., traveling inventory, company care, test equipment, tools, etc.)
  • Pick up and return messages and service calls from customers in a manner meeting service department policies
  • Maintain appropriate records of all work performed and training received
  • Portray professionalism and pride in appearance while conforming to company policies
  • Provide a positive attitude to all employees and customers
  • Comply and adhere to company policies
  • Strong work ethic
  • Other duties as assigned

  • AS degree in Electronics Engineering (or relevant field) or equivalent combination of education and experience
  • BS degree in relevant field or equivalent combination of education and experience is preferred

  • Experience using digital volt meters, oscilloscopes, hand tools, and computers
  • Experience reading electrical schematic
  • Willingness to travel both domestically and internationally
  • Eligible to be added to HTA’s insurance
  • Must have and retain a valid driver’s license in resident State
  • Eligible for and receive a company credit card
  • Eligible to acquire a passport

  • Knowledge and understanding of analog and digital circuitry
  • Knowledge and understanding of mechanical principles
  • Strong verbal and written communication skills with management, co-workers, internal and external customer
  • Ability to effectively communicate information to customers and management regarding service activities and schedules
  • Ability to follow precise instructions
  • Ability to perform service calls (Preventive Maintenance and Repairs) on one or more models of a product line (measured by instrument certification)
  • Knowledge and understanding of physics and chemistry
  • Ability to work from schematics using various test equipment and mathematical calculations specific to electronic
  • Ability to effectively interface with customers and service department personnel
  • Ability to communicate (read, write, and speak) in English effectively
  • Ability to communicate (read, write, and / or speak) in Japanese a plus
  • Ability to drive an automobile

  • Ability to see small objects within a confined area
  • Ability to quickly transport from location to location (i.e., air, car, etc.)
  • Ability to transport parts and / or tools from car to equipment site
  • Ability to lift up to 50 pounds occasionally (4-33% of the time)
  • Ability to lift up to 25 pounds frequently (33-66% of the time)
  • Ability to use hand tools
  • Hand-eye coordination at a level to support a range of delicate activities
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