Senior Advisor, Project/Program Management
Dell
Miyazaki, Japan
5 日前

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people company.

We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.

We can’t wait for you to discover this for yourself as a Global Project / Program Manager on our Dell Technologies Services team.

It takes something special to drive the development and implementation of new and exciting products and services. That’s a job for our Services Project and Program Management team.

The team works closely with service, partners, customers and other technical support groups in cross-functional teams. Together, they manage the lifecycle of highly complex, high risk projects - from design to delivery.

The selected candidate will be responsible for ensuring globally defined process and capabilities are delivered within their respective regions.

These efforts will enable our front-line support teams to deliver a consistent Pro experience to our customers. The selected individual will be critical in taking regionally relevant feedback and influencing globally designed solutions.

They will take the globally developed solutions and ensure they are adopted within the regions. Individual will be involved in transformative efforts as our tools and technology continue to evolve to keep us ahead of market trends in delivering world class service.

This will involve both transformative programs as well as operational excellence as measured by our KPIs. Individual will play a key part in efforts impacting customer experience, warranty cost, productivity, and tools utilization / adoption.

  • Strong focus on process design and digitization
  • Engaging and influencing cross functional teams
  • Project documentation, development of success criteria, measuring outcomes, and successful handoff of projects through sustaining
  • Essential Requirements

  • Ability to lead mid to large project teams
  • Clear verbal, written, and presentation skills at multiple levels from front line to executive level
  • Risk management and decision-making skills
  • 6-8 years’ experience in support services or related field
  • Desirable Requirements

  • 3-5 years of experience in a technical contact center environment
  • Data Analysis experience
  • PMP, CAPM, or other project management industry certifications
  • Benefits

    We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.

    If you have what it takes to bring innovative new products and services to life in collaboration with world-class experts, this is your opportunity to develop with Dell.

    Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

    Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell .

    Job Family : Global-Services Business-Support Program-Management Job ID : R045363

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