Customer Success Operation Manager
PubMatic delivers superior revenue to publishers by being an SSP of choice for agencies and advertisers. PubMatic’s cloud infrastructure platform for digital advertising empowers app developers and publishers to increase monetization while enabling media buyers to drive return on investment by reaching and engaging their target audiences in brand-safe, premium environments across ad formats and devices.
Since 2006, PubMatic has been expanding its owned and operated global infrastructure and continues to cultivate programmatic innovation.
With a globally distributed workforce and no corporate headquarters, PubMatic operates 16 offices and eight data centers across North America, Europe, and Asia Pacific.
The successful candidate will possess a unique ability to combine ad operations knowledge, technical and creative thinking with strong communication skills.
This role requires the ability to explain technical information to broad audiences and coordinate with internal teams to deliver on schedule.
Your role as a Customer Success Operations Manager is to provide support in the day-to-day management of publisher clients delivering world-class customer service with your experience with trouble-shooting in ad technology-related areas.
As PubMatic's products and services evolve, the Customer Success Operations Manager must stay at the forefront of new capabilities to ensure that the implementation process is defined, tested with new publishers, and are ready for broad adoption.
In addition to the above, your role is also to identify growth opportunities across your portfolio of publishers to help them maximise monetisation across their supply.
Personal Characteristics and Competencies