Responsibilities Position name : Cisco Voice Engineer Handling Enterprise voice and Contact center application Operations with Business-Critical applications Handling escalated incidents or high critical tickets Design, Migration, and up-gradation of existing voice infrastructure Design & implement Cisco Enterprise voice Solution and CUCM, Gateways, unified messaging, and Voice adjuncts services Predicting Risk / Impact and Participating in Major Changes Reporting & Performance Dashboards with Capacity Planning Technical team & Vendor Management Technical Team Development & Manage knowledge Base Security Audit on enterprise voice and unified messaging application Provide suggestions for process and procedure improvement.
Mentoring other teams Plan and schedule for change management Enabling low level debugging logs and in detail under the sting of logs Qualification Experienced in large scale Enterprise Voice Production Support Server Environment Strong knowledge on install, configure and manage Cisco Enterprise voice application Strong knowledge of CUCM, Gateway, and Enterprise telecom networking Strong knowledge of CDR Reporting, Voice, and Quality monitoring tools Strong knowledge of Cisco Enterprise voice administration and implementing new features and functions Good knowledge of Cisco enterprise voice solutions & Voice Gateways troubleshooting Knowledge of Cisco Video solutions and administration Strong knowledge of SIP, H.
323, IP trucking protocol Strong knowledge of E1 lines, ISDN, SS7 telecom protocols Troubleshooting on gateway level singling level Knowledge of adjuncts services like unified messaging attended console & CDR reporting Basic understanding of data networking and connectivity Knowledge of enterprise telecom concepts Holidays & Benefits Weekends off Summer vacation New Year holiday Paid holidays Maternity leave Pension Health consultation by an in-house physician Social insurance Company Description A leading global information technology, consulting, and business process services company.
They harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help their clients adapt to the digital world and make them successful.
This company is recognized globally for its comprehensive portfolio of services, strong commitment to sustainability, and good corporate citizenship, they have over 160,000 dedicated employees serving clients across six continents.
Together, discover ideas and connect the dots to build a better and a bold new future. Measures against passive smoking No smoking indoors allowed Designated smoking area .
Skillset Required : Japanese2, English2, Contract, Cisco, Support, Voice