CBS IT Engineer
Cummins Inc.
Minato To, Tokyo, Japan
3 日前

Description

  • Provides system operational support ensuring the effectiveness, efficiency, accuracy, and availability of systems for end users.
  • Performs routine maintenance, facilitates customizations and changes to, and ensures system disaster recovery for systems.
  • Facilitates new employee technology setup, including computer setup and delivery and system access.
  • Resolves issues and performs authorized changes and upgrades to existing systems.
  • Performs preventative maintenance on IT systems and networks; monitors system performance and accuracy.
  • Performs root-cause analysis to identify issues.
  • Skills

  • System Change Management - Controls the life cycle of all system changes using the required processes and tools enabling beneficial changes to be made with minimum disruption to IT services.
  • Incident Management - Maintains reported issues or requests assigned via the Incident Management system to log actions taken and track trends.
  • IT Operational Support - Executes ongoing activities and procedures required to manage and maintain IT services to deliver agreed service levels.
  • Service Asset and Configuration Management - Manages service assets and configuration items by maintaining accurate configuration records to support other service management processes with documented and verifiable information.
  • Request Fulfillment - Manages a service request through its life cycle with efficiency and professionalism using the required processes and tools to maintain customer satisfaction.
  • Access Management - Manages access to services using the required processes and tools granting appropriate rights and denying unauthorized users access to comply with policy.
  • Service Level Management - Ensures the quality of the services delivered meet agreed levels using the required processes and tools in order to maintain customer satisfaction.
  • Troubleshooting - Diagnoses and resolves the customer-identified issue by utilizing appropriate department standards to satisfy customer expectations.
  • Problem Solving - Solves problems using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer;
  • determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and recommended actions to prevent problem reoccurrence.

  • Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
  • Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
  • Organizational savvy - Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
  • Education, Licenses, Certifications

  • College, university, or equivalent degree in Information Technology, Business or a related subject preferred.
  • Experience

  • Minimal relevant work experience required.
  • Native speaker of Japanese or equivalent

    Fluent English

    SYSTEMS / INFORMATION TECHNOLOGY

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