GLG is seeking a Client Solutions Associate in Tokyo to support clients in the U.S and EMEA.
Our Client Solutions Associates / EMEA are part of our front-line client service organization and the engine of GLG. They work closely with senior members of our Client Solutions organization to support our clients professionals at the world’s top corporations, investment firms, management consulting firms, and non-profits on the critical decisions they make every day.
These custom learning solutions include phone consultations and one-on-one meetings, as well as surveys, reports, and site tours with leading experts and C-suite executives.
A Client Solutions Associate will support the GLG Americas / EMEA Client Solutions team on client requests focused on the Japanese market.
You will support the GLG Americas / EMEA Client Solutions team in project execution, through translating projects as well as interfacing with industry leaders across a broad variety of industries and identifying and qualifying these candidates for our clients’ research needs.
Client Solutions Associates help to drive GLG’s business model and develop GLG’s client base through close coordination with senior team members and assisting these individuals with high-level product execution and facilitating interactions between GLG’s clients and Council Members.
Specific responsibilities include (but are not limited to) :
Support the GLG Americas / EMEA Client Solutions teams with efficiency, responsibility and ownership of key tasks supporting projects for institutional clients
Translate project scopes and Council Member responses (Japanese / English) across a wide variety of industries to support the team’s ability to fulfil clients’ needs in a fast-paced environment
Expand GLG Councils and learn to effectively and clearly explain GLG’s value proposition and business model to leading industry thought leaders
Learn to leverage GLG’s platform and network to match thought leaders with clients, based upon the client’s project objectives
Engage Council Members on a daily basis to understand their capabilities and knowledge on specific client requests
Consult with client-facing Client Solutions Managers to gauge clients’ needs and fulfil time-sensitive project requests for GLG clients based in the U.
S. and EMEA by analyzing client inquiries and identifying and qualifying primary populations
Understand clients’ research workflows and objectives, and thereby support client-facing Client Solutions team, as needed, in growing GLG client relationships by utilization of best practices when dealing with prospective and current industry experts
Exhibit strong business communication and client service skills
Learn our compliance policies and procedures to protect the integrity of client engagements
Other research tasks based on team requirements
An ideal candidate will have the following :
Bachelor's degree or higher from a top tier university
Fluency (oral and written) in English and Japanese
Demonstrated commitment and attention to detail, ideally in a high-volume, fast-paced environment
Strong problem-solving skills and insatiable desire to learn about new topics
Passion for client service and building relationships across the full professional spectrum
Strong desire to work in a collaborative environment
0 to 2 years of relevant industry experience in recruitment, internet / market research, outreach, partnership, business development
Superior communication and interaction skills, including demonstrated oral, written and presentation abilities
Successful track record managing multiple, simultaneous complex tasks and working in team environments
We seek bright, positive and flexible people who also :
Act with the highest integrity and professionalism in all their endeavors
Utilize superior analytical and problem-solving skills
Thrive in a high-energy, fast-paced environment
Think creatively and focus on opportunities for growth, and lead others to do the same
Exhibit relentless attention to detail
Express a strong desire to work in a team
Respond quickly and effectively to management direction, clients’ requests and other team members’ needs
Demonstrate the ability and initiative to handle increasing responsibility over time #LI-Hybrid 
