Winter 2019 / 2020 Seasonal Position
NBS RENTAL / RETAIL TECHNICIAN
Want to work in a prime ski in-ski out location with plenty of time to ride?
We are seeking EXPERIENCED, fun, energetic and reliable team players for our rental / retail crew.
Ideally you will be skilled and highly knowledgeable in most aspects of skiing / snowboarding.
Responsible for the safe and accurate set up guest equipment including Skis, Boards, Clothing, Helmets, plus the maintenance of rental fleet and the use of Easy Rent rental system.
Working as part of the NBS team, you will also be required to assist in our busy retail store- where you will need experience and knowledge in accessories, goggles, gloves, helmets and cash handling.
We prefer experienced applicants only to apply for this position. Current binding certification is an advantage.
NBS Rental / Retail Technician
Impeccable customer service
Accurate set up of rental ski / boards
Clothing, Helmet & Accessory fitting
General maintenance of rental fleet / equipment
Cash / Credit processing & balancing
Assisting with all NBS operations, including Snow Sports School, Kids Club
Snow Clearing & store presentation maintenance
Answering telephone, email and in house guest inquiries
Promoting other SkiJapan.com & NBS services
Providing guests with key local information & assistance
Being a reliable local contact for guests during their stay
PREFERRED EXPERIENCE / TRAINING
Must have or be able to get International Driver’s License
Personal customer service experience (Face to Face)
Previously worked in a snow rental store
Retail Sales experience (Snow experience preferred)
Travel / tourism experience
Cash / Credit Card Processing / Handling
Computerised rental system experience such as Easy Rent, In Touch, Sports Rental, RTP etc.
PERSONAL ATTRIBUTES REQUIRED
Energetic, confident, can- do attitude
Eccentric attention to detail!
Exceptional guest experience skills
Genuine passion for assisting people
Excellent computer skills
Mature, flexible approach with the ability to adapt to any situation
Punctual, reliable, very organised and well presented
Ability to work long hours and multi task
Stress tolerance for hectic business times, ability to display patience and tact
Show initiative, with ability to think on your feet
LANGUAGE REQUIREMENTS :
English is a MUST
Japanese / Chinese / English bilingual applicants are preferred, but not essential.
VISA REQUIREMENTS :
Must have or be eligible for a Working Holiday Visa
SKI / SNOWBOARD ABILITY :
You don’t NEED to be a red hot rider, but at minimum a moderate ski / snowboard ability is required as it directly relates to experience & product knowledge.
REMUNERATION PACKAGE :
Approx. 1,200JPY to 1,300JPY dependent on language skills and experience
25% overtime loading for hours worked over the standard prescribed hours per shift / week
25% late night loading for work between 10pm and 5am
Subsidised staff accommodation available
Free personal Grand Hirafu seasonal lift pass (up-gradable to All Mountain) & a range of other staff benefits
EMPLOYMENT DATES :
Mid November 2019 April 2020 (Full Season)
Mid November 2019 Mid February 2020 (Short-Term)
As with any seasonal work, hours and dates of work are snow and customer dependent. Please understand that you are required to be flexible with work dates and hours.
WORKING HOURS :
Full time, 5 x days per week
You will be contracted to work an average of 40 hours per week throughout the winter, though this will be higher in peak season (late-
Dec to mid-Feb) and lower during quiet times.