Director, Product Management
NuData Security
Tokyo, Japan
5 日前

Job Title

Director, Product Management Loyalty and Engagement places Mastercard in the heart of our customer’s consumer engagement strategies.

Our vision is to become the partner of choice for Issuers and Merchants leveraging our solutions to drive profitable consumer engagement and Mastercard Preference.

Mastercard is the largest rewards company globally with more than 20 years of driving successful consumer engagement with more than 150 clients and 200M consumers on our products.

In order to deliver simple, seamless cardholder experience and drive value to Issuers and merchants though differentiation we are seeking a Director, Loyalty Solutions for the Japan division.

  • This role is responsible for driving execution of commercialized (global and regional) products as relevant; develop localized product and service capabilities through local partnerships;
  • provide knowledge of local market landscape, regulatory implications on growth, developing go-to-market plans and identify new revenue or business development opportunities.

    Partnering with the Japan division and D&S leads to execute product strategies to support services revenue growth and contribution to the Japan division.

  • The LS team provides product management and relationship management and partners with the account team and D&S sales on business development opportunities for Merchants and all Issuers accounts.
  • The LS team is the face of all Mastercard Loyalty Solutions ( MLS) products and services. As such they are responsible for taking existing products to the market as solutions, as well as providing regional and global product teams with feedback from the market in terms of sizing the market opportunity and how products are perceived by existing or potential customers.
  • Relationship Management and support for a range of Merchants and Issuers where the customer is rapidly expanding, identifying new business opportunities and managing growth of profitable revenue streams through the implementation of newly developed strategic and tactical plans.
  • The role combines people management, partner management, product and partners with D&S Sales on new business development
  • The person will need to have personal ambition and drive and be able to work independently from close supervision to skillfully manage all components of the business.
  • Can you demonstrate strategic thinking and how that applies to business objectives and business development activities?
  • Do you have a proven track record in people and product and business development? THE ROLE
  • A member of the AP Loyalty & Engagement leadership team and partnering with the regional L&E team to drive key initiatives to deliver AP loyalty revenue and Japan division key priorities.
  • Partners with D&S Sales distribution team to identify and deliver on new business opportunities
  • Provision of original thought to resolve issues and create new loyalty business opportunities
  • Ability to think strategically and develop both short and long term strategy for continuous growth and development and translating this into tangible annual roadmaps, priorities and tactical initiatives
  • Delivering financial results against set objectives for the Japan division
  • Responsible for the P&L for Loyalty Solutions Japan Division
  • Partnering with the Account management team to develop account plans that protect existing revenue and drive growth
  • Liaise with regional and country teams to align LS capabilities with regional and divisional priorities.
  • Develop the business plan and strategy for the expansion of Loyalty Solutions Services in Japan and ensure Division President alignment
  • Drive, develop and mentor the LS team to deliver against the business plan
  • Oversee implementation and development of new LS product & platform launches in the division
  • Identify partnership opportunities and strategic partners to build a growing base of Mastercard related assets focused on customer-led product constructs.
  • Setting direction for go-to-market plans and leveraging market insights to differentiate from competitors
  • Leverages In-Market expertise to lead In-Market product strategy, product roadmaps and priorities and cross-product integration
  • Acts as an expert, advocate and champion for designated products to internal and external stakeholders
  • Identifies, evaluates and prioritizes business cases for new business and product opportunities, and builds business models to improve Mastercard's footprint and competitiveness at a Divisional and market level EXPERIENCE, KNOWLEDGE, SKILLS
  • Led complex, international, cross-functional programs
  • Has worked in or has had exposure to international matrix organizations with dual reporting line
  • Extensive success building relationships with global multi-cultural teams and leading remote teams
  • Proven ability to build collaborative working relationships with internal and external stakeholders
  • Product and partner management experience
  • Deep understanding of issuers and merchants business needs and ability to pro-actively address these needs with loyalty solutions.
  • Background in consumer banking or selling to consumer banking clients, ideally in cards business, therefore having knowledge of the payments and card industry.
  • Leading and managing through change
  • Experience in loyalty industry and partnerships especially managing benefits programs (such as concierge, assistance, insurance) an advantage.
  • Strong interpersonal and leadership skills; will need to be hands-on and able to function without a large infrastructure around him / her, yet still being able to leverage support from Regional and Global Office
  • Strong sense of ownership and accountability
  • Excellent verbal & written communication and presentation skills
  • Business fluency in Japanese and English
  • highly proactive and self driven individual who is comfortable operating in a fast-paced business environment, has strategic intent with a strong orientation to delivering tactically! COVID-19 Considerations We value the safety of each member of our community because we know we’re all in this together.
  • In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone.

    In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

    In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted.

    Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team.

    Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

  • Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must : Abide by Mastercard’s security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.


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