Delivers support and services Engineer
Fidel Consulting KK
Chuo-ku, Tokyo, Japan
3 日前
  • Responsibilities Delivers support and services to the Company Executive Team and the Board of Directors through a dedicated team and EA support team;
  • also provides dedicated support for key and Board of Director (BoD) meetings. Delivers excellence, global standardization, scalability, and continuous improvement in respective disciplines, ensuring full customer satisfaction with operation and delivery.

    Accountabilities Demonstrate solid technical / strong business knowledge, provide significant direction, handle highly complex problems, possess extensive knowledge of policies, standards and procedures.

  • Ability to handle sensitive information with high level of confidentiality and discretion; High-level organizational skills Interact regularly with customers to understand their business / anticipate their IT requirements;
  • manage business relationships Deliver strategic global technology and services initiatives. Gather and measure relevant productivity metrics Technical / Functional (Line) Expertise Manage individually assigned priorities, timelines, schedules, and service objectives.

    Interact regularly with customers to understand their business / anticipate their IT requirements; manage business relationships Execute multiple team, group or service deliverables to ensure quality / adherence to processes, standards, and regulatory requirements Contribute to Executinve Technology Support Services research, analysis, selection, and implementation of new tools, technologies and / or services.

    Contribute toward strategic global initiatives. Gather and measure relevant productivity metrics Leadership Strong grasp of global service delivery excellence with highly-visible services and support at the TET level.

    Service inspired / customer-focused delivering a consistent, reliable, world-class experience, connecting internal services with external and internal providers.

    Proven ability to proactively manage through difficult technical backend scenarios in the respective discipline while providing seamless support on the customer side.

  • Proven ability to manage through difficult and at times intense scenarios based on live services aspect of the role in meeting technologies and executive support Functions Ability to manage demand;
  • proven influence in managing currency of the environment while ensuring security and reliability of services. Demonstrated experience in customer service led / support centric operations strategies respective services.

    Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.

    Collaborate with services provided by outsourced suppliers with on-site and off-shore resources teams. Interaction Monitor and ensure compliance with company policies and procedures Provides financial stewardship for all related hardware, software, and services.

    Responsible for budget commitments and forecasting for the group or service delivery area. Partners closely with Hosting, Enterprise Architecture, IT Strategy, Cyber Security and Network Infrastructure to ensure a cohesive, integrated infrastructure environment to meet Company’s business needs.

    Complexity Assures that systems and technology enable the business and business processes, deliver information for decision making, or connect employees, customers, and suppliers with easy to use, available, reliable, serviceable, responsive and cost-effective systems and / or technology.

    Assure strategic and tactical plans are met. Responsible for budget commitments and forecasting for the group or service delivery area.

  • Collaborate with a globally-dispersed organization including off-shore mix of vendor partner staff augmentation Achieves / improves SLAs, root cause / corrective actions & customer satisfaction metrics Qualification Bachelor’s degree or equivalent industry experience;
  • master’s degree preferred Global experience with integration and divestitures strongly preferred 5+ years of experience in VIP support.

    Significant experience in managing Executive-facing services delivery, including support during IT integrations and divestitures.

    Strong business acumen and communication skills to drive business value discussions with executive leadership Strong written and verbal communication skills in both Japanese and English Strong business knowledge, analytical, and problem-solving skills.

    Must be able to build strong relationships and trust with the most senior leaders of the organization Comfortable under pressure, and able to effectively communicate technical instructions in a simple, easy to understand, way.

    Holidays and Benefits Five-Day work week (about 123 holidays a year) May Day New Year holidays etc. Annual paid leave Special paid leave Refresh vacation Prenatal and postnatal leave Parental leave Child nursing leave Nursing care leave Philanthropy leave system Company Description A leading pharmaceutical company providing innovative medicines and treatments for over 230 years.

    With a presence in nearly 80 countries around the world, as a leader in the global pharmaceutical industry, they focus on solving unmet needs that can make a real difference and putting patients first.

    Measures against passive smoking No smoking indoors allowed Designated smoking area. Skillset Required : Japanese2, English2, Support, IT integrations


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