SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done.
Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all.
We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
We own customer success for HCM SAP cloud. We help customers achieve business value faster through technology by deploying best in class expertise when they need it, where they need it.
We operate a highly profitable business, consistently across clouds and geographies (One SAP).
Customer Success is the guiding principle for all our decisions. We operate transparently as trusted advisors and strive to leverage the full potential of SAP products to support customer transformations.
Our team is diverse, meritocratic, and collaborative. We aim high and deliver on our commitments.
PURPOSE AND OBJECTIVES :
Be the consistent face of project delivery from the initial bid process through to project completion (including post go-live hypercare)
Create ongoing and sustainable relationships with customers
Understand customer’s HR priorities and HR calendar and help define detailed implementation plan
Track timelines, budget and scope during the implementation
Team forecasting and resource allocation
Coordinate ongoing project review, reporting and governance activities
Ensure successful go live on time, within budget and with high customer satisfaction (100% reference-ability)
Support and collaborate with all team members to ensure a strong SAP SuccessFactors PMO
Drive continuous improvement across SAP SuccessFactors and Cloud Delivery
In partnership with sales identify SuccessFactors opportunities, scope customer needs and develop winning solutions
EXPECTATIONS AND TASKS :
Support account team (VAT) to build business case, qualify business drivers
Engage early in SAP Successfactors opportunities and assess customer’s functional and technical readiness to move to SFSF and the Cloud
Manage the relationship with the customer and be the SAP primary face" to the customer throughout the implementation process
Support scoping workshops and emphasise customer side readiness activities
Validate effort estimates and high level implementation timelines
Provide support with scoping requirements
Create baseline Project Plan
Complete Sales to Services Delivery transition
Work with Resource Managers and extended SAP VAT team, to allocate appropriate resources to projects
Create and update Staffing Lists
Follow SAP Activate Methodology and project streams to implement projects
Work closely with customer project manager and module leads to track and update Project Plan, complete weekly status report, budget / burn rates, issue tracker and risk register
Provide customer guidance and support on Communications, Change Management, Training Strategy and Testing Strategy
Setup project governance framework with customer Project Manager
Join customer Steering Committee, review overall project health and provide direction
Ensure issue resolution in timely manner. Escalate on customer or SAP side as necessary
Help customer set up S-User IDs, access to Customer Community, Learning Hub and Support Portal
Work with Solution Architect and create instance strategy, integration strategy, data migration strategy, production cutover strategy and post go live support strategy etc.
Support customer to complete online learning (PTOs and virtual admin training)
Facilitate Project Kick Off meetings
Run and facilitate weekly project meetings with the customer Project Manager
Run weekly internal project team meetings and additional ad-hoc meetings as required
Participate in weekly project manager meetings (internal) and weekly consulting delivery meetings
Work collaboratively with consultants to manage project deliverables
Act as a shield for consultants and remove barriers for them, so they can achieve their deliverables
Address any concerns immediately, with transparency and understanding
Coordinate with module leads and provide best / leading practices and guidance on cross module process and data integration
Maintain knowledge of SAP HCM and SAP SuccessFactors product-suite, including reviewing the quarterly release updates
Define project document management framework and leverage SAP Jam for all project materials. Ensure all project documents are owned by right team members and latest versions are available for future reference
Maintain PtD, track revenue forecast and ensure billing milestones are achieved on-time
Lead small projects and change requests.
Review and approve invoicing
After Go Live, complete Lessons Learnt session with customer and follow up with relevant teams on any outstanding issues
Complete Go-Live announcements
Ensure customer is referenceable, work with CEE and SAP reference team to create collateral (e.g. success stories, BTS, videos, quotes etc) and customer details are available in Customer Reference Platform
WORK EXPERIENCE :
Sufficient HR domain knowledge related to the products for discussions with HR leaders
Minimum five years consulting / project management experience
Experience with at least one full cycle implementation.
Understanding of SAP Successfactors with additional on-prem SAP HCM is preferred
Understanding of SAP Activate methodology is preferred
Good knowledge of MS Project and other project management tools
Mostly onsite around 20% - 80% (Depend on COVID19 Situation)
Travel for work is 40-60%
Ad-hoc on-site visits for testing, planning, or steering committee meetings required
MANAGERIAL EXPERIENCE :
Strong communication skills
Strong collaboration skills
Effective stakeholder management abilities
Acts as a coach for new colleagues
Mentor new consultants
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES :
University degree or equivalent work experience
Japanese : Fluent
English : Business Level
Formal certification and education qualification in HR domain will be additional advantage
PMP or Project Management Certifications will be added advantage
Presentation and facilitation skills required
Microsoft Office skills required
Abilty to multi-task and prioritise deliverables