SuccessFactors Project Manager
Chiyoda City, Tokyo, JP
‎‎3 時間前


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done.

Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all.

We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


We own customer success for HCM SAP cloud. We help customers achieve business value faster through technology by deploying best in class expertise when they need it, where they need it.

We operate a highly profitable business, consistently across clouds and geographies (One SAP).


Customer Success is the guiding principle for all our decisions. We operate transparently as trusted advisors and strive to leverage the full potential of SAP products to support customer transformations.

Our team is diverse, meritocratic, and collaborative. We aim high and deliver on our commitments.


  • Be the consistent face of project delivery from the initial bid process through to project completion (including post go-live hypercare)
  • Create ongoing and sustainable relationships with customers
  • Understand customer’s HR priorities and HR calendar and help define detailed implementation plan
  • Track timelines, budget and scope during the implementation
  • Team forecasting and resource allocation
  • Coordinate ongoing project review, reporting and governance activities
  • Ensure successful go live on time, within budget and with high customer satisfaction (100% reference-ability)
  • Support and collaborate with all team members to ensure a strong SAP SuccessFactors PMO
  • Drive continuous improvement across SAP SuccessFactors and Cloud Delivery
  • In partnership with sales identify SuccessFactors opportunities, scope customer needs and develop winning solutions

  • Support account team (VAT) to build business case, qualify business drivers
  • Engage early in SAP Successfactors opportunities and assess customer’s functional and technical readiness to move to SFSF and the Cloud
  • Manage the relationship with the customer and be the SAP primary face" to the customer throughout the implementation process
  • Support scoping workshops and emphasise customer side readiness activities
  • Validate effort estimates and high level implementation timelines
  • Provide support with scoping requirements
  • Create baseline Project Plan
  • Complete Sales to Services Delivery transition
  • Work with Resource Managers and extended SAP VAT team, to allocate appropriate resources to projects
  • Create and update Staffing Lists
  • Follow SAP Activate Methodology and project streams to implement projects
  • Work closely with customer project manager and module leads to track and update Project Plan, complete weekly status report, budget / burn rates, issue tracker and risk register
  • Provide customer guidance and support on Communications, Change Management, Training Strategy and Testing Strategy
  • Setup project governance framework with customer Project Manager
  • Join customer Steering Committee, review overall project health and provide direction
  • Ensure issue resolution in timely manner. Escalate on customer or SAP side as necessary
  • Help customer set up S-User IDs, access to Customer Community, Learning Hub and Support Portal
  • Work with Solution Architect and create instance strategy, integration strategy, data migration strategy, production cutover strategy and post go live support strategy etc.
  • Support customer to complete online learning (PTOs and virtual admin training)
  • Facilitate Project Kick Off meetings
  • Run and facilitate weekly project meetings with the customer Project Manager
  • Run weekly internal project team meetings and additional ad-hoc meetings as required
  • Participate in weekly project manager meetings (internal) and weekly consulting delivery meetings
  • Work collaboratively with consultants to manage project deliverables
  • Act as a shield for consultants and remove barriers for them, so they can achieve their deliverables
  • Address any concerns immediately, with transparency and understanding
  • Coordinate with module leads and provide best / leading practices and guidance on cross module process and data integration
  • Maintain knowledge of SAP HCM and SAP SuccessFactors product-suite, including reviewing the quarterly release updates
  • Define project document management framework and leverage SAP Jam for all project materials. Ensure all project documents are owned by right team members and latest versions are available for future reference
  • Maintain PtD, track revenue forecast and ensure billing milestones are achieved on-time
  • Lead small projects and change requests.
  • Review and approve invoicing
  • After Go Live, complete Lessons Learnt session with customer and follow up with relevant teams on any outstanding issues
  • Complete Go-Live announcements
  • Ensure customer is referenceable, work with CEE and SAP reference team to create collateral (e.g. success stories, BTS, videos, quotes etc) and customer details are available in Customer Reference Platform

  • Sufficient HR domain knowledge related to the products for discussions with HR leaders
  • Minimum five years consulting / project management experience
  • Experience with at least one full cycle implementation.
  • Understanding of SAP Successfactors with additional on-prem SAP HCM is preferred
  • Understanding of SAP Activate methodology is preferred
  • Good knowledge of MS Project and other project management tools

  • Mostly onsite around 20% - 80% (Depend on COVID19 Situation)
  • Travel for work is 40-60%
  • Ad-hoc on-site visits for testing, planning, or steering committee meetings required

  • Strong communication skills
  • Strong collaboration skills
  • Effective stakeholder management abilities
  • Acts as a coach for new colleagues
  • Mentor new consultants

  • University degree or equivalent work experience
  • Japanese : Fluent
  • English : Business Level
  • Formal certification and education qualification in HR domain will be additional advantage
  • PMP or Project Management Certifications will be added advantage
  • Presentation and facilitation skills required
  • Microsoft Office skills required
  • Abilty to multi-task and prioritise deliverables
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