Solution Advisor Senior Specialist
Tokyo, Toky, JP
6 日前

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We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!


The Procurement Adoption Team (PAT) is part of the Intelligent Adoption and Consumption Center which supports SAP cloud lines of business as part of the overall LACE strategy.

Procurement Adoption team members work directly with customers post-deployment and closely with the CE&X account management team and additional cross-functional teams to drive positive customer outcomes in support of SAP’s customer first strategy.

The Adoption Advisor in this role will work with and learn from a global and dynamic team of experts who not only help customers but also actively support one another and serve as recognized experts within the organization primarily focused on SAP’s Ariba and Fieldglass solutions.

Duties and Responsibilities

As a member of the PAT you will support SAP goals of delivering customer value by driving solution adoption which in turn delivers : renewals, references, upsells, and increased NPS in the following ways :

Front Engagement

  • Act as the liaison between the Front Office and the Intelligent Adoption & Consumption Center
  • Work closely with the Market Unit (MU) RVP to develop account portfolio strategies on adoption engagements
  • Support critical customer engagements within the MU
  • Deliver account planning pipeline to the MU leader through data insights on where adoption activities should be focused to drive renewals and customer
  • In-depth 1 : 1 customer engagements

  • Review customer business objectives, procurement processes, and Ariba / FG solution usage and then craft and deliver tailored recommendations and an executable strategy to enable the customers desired business outcomes
  • One-to-one sessions with a customer focused on delivering a solution to a pre-defined and existing use case to enable further adoption
  • Create scalable knowledge content

  • Create scalable knowledge and adoption content to be leveraged by customers, account managers, consulting, and partners to advance customer objectives
  • Some examples of content include : hands-on lab scripts, how-to videos, and Value Accelerators
  • Knowledge content that is scalable allows us to reach and assist many customers across all geographies and enable customers to utilize the full extent of features and functionalities imbedded in the solutions that will drive costomers’ desired outcomes.
  • Strategic Events participation

  • Customer Success Days / Adoption Labs deliver expert advice and impart knowledge to customers in a 1 : many setting serving many customers during one customer-themed event.
  • SAPPHIRE, SAP Forums, and related events : knowledge delivery as well as 1 : 1 expert sessions with customers
  • Support PAT Development

  • Contribute to the continuous improvement of PAT team by sharing knowledge, best practices, process improvements, and case studies of completed engagements with your colleagues across the globe.
  • Minimum Qualifications

  • Deep technical and functional expertise in SAP Ariba / FG solutions and network products
  • Fluent in English; additional languages preferred
  • 5+ years related professional work experience
  • 5+ years customer-facing experience
  • Ability to quickly establish credibility and foster trust-based relationships at all levels with customers
  • Desire to work in a collaborative team environment
  • Ability to travel up to 50% (currently at 0% due to Covid-19)
  • Preferred Qualifications

  • Deep understanding of corporate procurement, sourcing, accounts payable, and finance processes
  • Ability to support multiple time zones, continents, and cultures
  • We build breakthroughs together

    SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively.

    Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

    As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

    Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.

    At SAP, we build breakthroughs, together.

    We win with inclusion

    SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best.

    At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

    We ultimately believe in unleashing all talent and creating a better and more equitable world.

    SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and / or mental disabilities.

    If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team : Careers

    For SAP employees : Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy .

    Specific conditions may apply for roles in Vocational Training.

    EOE AA M / F / Vet / Disability :

    Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

    Successful candidates might be required to undergo a background verification with an external vendor.

    Requisition ID : 343735 Work Area : Sales Support Expected Travel : 0 - 10% Career Status : Professional Employment Type : Regular Full Time Additional Locations : #LI-Hybrid.


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